Alexis (Lexi) Hagen
Springfield,IL
Summary
Dynamic professional with a proven track record in office management and customer service, notably at State Of Illinois. Excelled in enhancing team productivity and operational efficiency by overhauling office protocols and implementing effective schedule coordination. Skilled in office administration and adept at fostering strong customer relationships, demonstrating a quick-learning and adaptable mindset. Achieved significant improvements in workflow and customer satisfaction. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Reliable Casual Team Member experienced in providing assistance to customers and fellow employees alike. Offers detailed resources regarding sales, promotions and offerings to enhance sales experience. Dedicated to keeping retail area clean, safe, and organized. Crucial contributions to bolstering inventory management and eliminating theft and other forms of shrinkage.
Overview
7
7
years of professional experience
Work History
Office Coordinator
State Of Illinois
10.2023 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Reconciled account files and produced monthly reports.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Supported HR by completing new hire orientation, incident reports, and benefits paperwork on behalf of office employees.
- Increased team productivity by reorganizing office supplies and protocols.
- Managed 2 to 3-employees in office, supervising workers and enhancing productivity and efficiency.
To-Go Server, and Host
Smokey Bones Bar & Fire Grill
02.2022 - Current
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Utilized POS system to receive and process food and beverage orders.
- Processed customer payments and balanced cash drawers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Assembly Line Production Worker
Bunn-O-Matic Corporation
09.2022 - 10.2023
- Maintained clean, and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Assisted with training new employees, sharing expertise and best practices for assembly line work.
- Adhered to strict safety protocols, minimizing workplace accidents and injuries during assembly process.
- Managed inventory of parts required for assembly, notifying supervisors of low stock levels when necessary.
- Troubleshot issues with machinery or components promptly, preventing delays in overall production process.
- Completed durable assemblies and subassemblies with hand and power tools.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Weighed and measured items to prevent waste and meet quality standards.
- Performed quality checks on finished products to identify and address discrepancies.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Loaded and unloaded parts on production line to establish smooth operations.
- Documented daily production data accurately, allowing for better tracking and analysis of operational performance metrics.
Head Housekeeper and Front Desk Reception
Holiday Retirement
05.2021 - 12.2021
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Car Salesperson
Byrider
11.2020 - 05.2021
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Completed registration paperwork and sales documentation.
- Located merchandise across various stores to address customer needs.
88M Motor Transport Operator
United States Army
04.2017 - 11.2020
- Increased unit cohesion by fostering positive work environments through clear communication and teamwork among peers.
- Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
- Boosted operational readiness by ensuring all required equipment was secured properly on vehicles before departure.
- Achieved superior customer satisfaction ratings within motor pool operations from both internal units as well as external clients requesting support services.
- Ensured regulatory compliance by maintaining accurate records of vehicle inspections, repairs, and service history on daily basis
- Maximized fuel efficiency through careful route planning, implementing eco-friendly driving practices.
- Dropped, hooked trailers and changed configuration of equipment.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
Education
GED -
Riverton High School
Riverton,IL05.2019
No Degree - Culinary Arts
Capital Area School For Culinary Arts
Springfield IL05.2018
Skills
Schedule Coordination
Office Administration
Office Management
Customer Service
Sales and Retail Experience
Product Assembly
Hand and power tools
Strong multitasking
Quick Learner
Adaptable mindset
Food Preparation
Efficient Packaging
Basic Housekeeping
Money Handling
Timeline
Office Coordinator
State Of Illinois
10.2023 - Current
Assembly Line Production Worker
Bunn-O-Matic Corporation
09.2022 - 10.2023
To-Go Server, and Host
Smokey Bones Bar & Fire Grill
02.2022 - Current
Head Housekeeper and Front Desk Reception
Holiday Retirement
05.2021 - 12.2021
Car Salesperson
Byrider
11.2020 - 05.2021
88M Motor Transport Operator
United States Army
04.2017 - 11.2020
GED -
Riverton High School
No Degree - Culinary Arts
Capital Area School For Culinary Arts
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