Megan Madura
Springfield,IL
Summary
To demonstrate initiative, dependability, resourcefulness, good judgment, a positive attitude, common sense, and the ability to establish and maintain effective working relationships with co-workers and the public.
Qualified Human Services Caseworker with strong background in providing support and advocacy for diverse client populations. Successfully guided clients through complex systems to access essential services and resources. Demonstrated expertise in crisis intervention and case management, ensuring timely and effective assistance.
Overview
30
30
years of professional experience
Work History
Human Services Caseworker
State of Illinois
06.2020 - Current
- Conducted comprehensive assessments to determine client eligibility for various human services programs.
- Coordinated with community organizations to facilitate access to essential services and support systems.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Worked extensively with Integrated Eligibility System (IES).
- Microsoft Office 365
- Acted as mandatory reporter of abuse.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
Zookeeper
Henson Robinson Zoo
05.1996 - 03.2018
- Monitored animal health and behavior to ensure optimal care and welfare.
- Developed enrichment programs to promote natural behaviors and enhance animal well-being.
- Coordinated educational programs for visitors, enhancing public awareness of wildlife conservation.
- Led conservation initiatives, collaborating with local organizations to protect endangered species.
- Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures.
- Minimized stress on animals during routine husbandry tasks by employing low-stress handling techniques based on each species'' unique characteristics.
- Promoted a positive work environment by effectively communicating with team members, participating in staff meetings, and working collaboratively to achieve department goals.
Education
Bachelor of Science - Agriculture
Murray State University
Skills
- Housing assistance
- Financial planning
- Food security
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Timeline
Human Services Caseworker
State of Illinois
06.2020 - Current
Zookeeper
Henson Robinson Zoo
05.1996 - 03.2018
Bachelor of Science - Agriculture
Murray State University