LEXI KAZZ VERGARA
Richmond,TX
Summary
Results-driven operations leader with experience in team leadership, Partner development, workforce planning, performance coaching, safety, and operational execution. Skilled in using data to identify opportunities, solve problems, and make informed business decisions. Strong communicator and relationship builder with a proven ability to lead through change, develop others, and balance business priorities with Partner engagement and success.
Overview
9
9
years of professional experience
Work History
Team Leader - Grocery Distribution
HEB Warehouse
06.2025 - 10.2026
- Lead daily operations for a high-volume Grocery distribution operation, balancing safety, productivity, quality, labor, attendance, and workload execution to achieve business goals.
- Utilize EXE, Workforce Manager, PeopleSoft, Partner Hourly Detail, and operational reports to analyze performance, identify trends, and make data-driven staffing and coaching decisions.
- Strategically adjust labor and assignments based on volume, attendance, workload, and remaining work to maintain productivity and minimize operational delays.
- Coach and develop Partners through real-time feedback, guided coachings, Start of Shift meetings, and development plans, focusing on accountability, performance, and removing barriers to success.
- Monitor productivity across Selection, Lift Operations, and Loading, identifying opportunities to improve performance, accuracy, and process execution.
- Promote a strong safety culture by reinforcing safe work practices, addressing hazards, and appropriately responding to workplace incidents and Partner concerns.
- Collaborate with leadership, trainers, safety/medic teams, security, and facility services to resolve operational challenges and support Partners.
- Build strong Partner relationships by listening, seeking to understand individual needs, providing support, and connecting Partners with appropriate resources.
- Support Partner engagement and development through 30/60/90-day conversations, Passion for Results discussions, recognition, and career-development conversations.
- Demonstrate strong decision-making and adaptability by evaluating challenges, exploring solutions, and adjusting operational plans to meet changing business needs.
Operational Area Manager
Amazon
02.2020 - 04.2024
- Manage 120+ hourly associates; safety, quality, productivity, and deliver customer promises for roughly 60,000 packages daily
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other departments to project delivery rates
- Deep dive metrics, strive for the highest standards -100% goals, always pushing for higher and stronger metrics, working with outside companies to obtain those high standards and ways to improve metrics
On the Road Shift Assistant/Manager
Amazon Logistics Team
06.2017 - 01.2020
- Responsible of the day to day management of the Last Mile Operation, overseeing the On the Road (OTR) operation that focuses on the delivery of Amazon orders direct to customers
- Supporting a team of Delivery Service Providers in daily management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews and communicating with DSPs including management representatives and their drivers
- Manage 10+ hourly associates; safety, quality, productivity, and deliver customer promises
Education
Bachelors of Science - Psychology & Sociology
Arizona State University
Tempe06-2012
Bachelor of Arts - Bachelors of Arts in Psychology & Sociology
University of Colorado, Denver
Denver12-2015
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team Motivation and Engagement
- Talent Development
- Cross-Functional Collaboration
- Operation Management
- Productivity & Performance Analysis
Timeline
Team Leader - Grocery Distribution
HEB Warehouse
06.2025 - 10.2026
Operational Area Manager
Amazon
02.2020 - 04.2024
On the Road Shift Assistant/Manager
Amazon Logistics Team
06.2017 - 01.2020
Bachelors of Science - Psychology & Sociology
Arizona State University
Bachelor of Arts - Bachelors of Arts in Psychology & Sociology
University of Colorado, Denver