Lexi Leyva
Seattle,WA
Summary
I am hard working motivated individual with excellent communication skills and a drive to always do better. My experience in using phone lines, and computers cupeled with 2 years in customer service has equipped me for a fast paced environment. I am a quick learner and alway up to adapt. I love to read, listen to music, and do pottery in my spare time. I am a people person and am always up for conversation, and I believe that the costumer should always leave happy.
Overview
2
2
years of professional experience
Work History
Barista Cashier
Gourmondo Catering
Seattle, WA
03.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Line Cook
Chipotle Grill
06.2023 - Current
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
- Cleaned food preparation areas, cooking surfaces, and utensils
- Stocked and restocked kitchen supplies as needed
- Organized the storage area to ensure that all necessary items were readily accessible
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Ensured that all dishes were prepared according to recipe specifications
- Plated dishes according to restaurant presentation standards before delivering them to customers
- Adhered to sanitation policies at all times when handling food products
- Inspected equipment for cleanliness prior to use every shift.
Cook/Prep Cook
Pizza Hut
11.2022 - 05.2023
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables
- Cleaned and sanitized work areas and equipment to ensure food safety standards
- Followed recipes to prepare meals according to customer specifications
- Greeted customers and provided friendly customer service
- Operated cash registers to process payments for goods and services
- Balanced cash drawers at the end of each shift.
Education
Associate of Arts in Nursing -
Seattle Central Community College
Seattle, WA01.2025
GED -
Seattle Central Community College
Seattle, WA02.2024
Skills
- Kitchen Operations
- Recipe Preparation
- Inventory Management
- Line Management
- Food Presentation
- Server Communication
- Food Safety
- Food Allergen Safety
- Time Management
- Reliable and Trustworthy
- Workload Management
- Back of House Operations
- Punctual and Honest
- Kitchen Sanitation
- Food Safety Standards
- Professional Attitude
- Active Listener
- Highly Motivated
- Customer Service
- Menu Item Memorization
- Complaint Management
- Goal-Oriented
- Call Management
- Call Handling
- Building Rapport
- Payment Processing
- Account Updating
- Data Entry
- Cash Handling
- Cash Register Operation
- Returns Processing
- Drawer Balancing
- ID Verification
- Payment Collection
- POS Systems
- Customer Assistance
- Product Recommendations
- Credit and Cash Transactions
- Guest Inquiries
- Friendly and outgoing
- Team Player
- Active listener
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Hospitality service expertise
- POS System Operation
- Coffee machinery
- Professional Demeanor
- New Hire Training
- Excellent math skills
- Sales expertise
- Product displays
- Retail Management
- Complaint Handling
- Critical Thinking
- Computer Proficiency
- Problem-solving abilities
- Research
- Inbound Call Management
- Attention to Detail
- Adaptability and Dependability
- Verbal and written communication
- Professional Communication
- Customer Engagement
- Relationship Building
- Documentation
- Appointment Scheduling
Additional Information - Responsibilities
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming calls and directed them to the appropriate department or individual.
- Maintained a professional demeanor while handling customer calls.
- Greeted callers and identified their needs quickly and accurately.
Timeline
Barista Cashier
Gourmondo Catering
03.2024 - Current
Line Cook
Chipotle Grill
06.2023 - Current
Cook/Prep Cook
Pizza Hut
11.2022 - 05.2023
Associate of Arts in Nursing -
Seattle Central Community College
GED -
Seattle Central Community College