LINDA HIDALGO
Kissimmee,FL
Summary
Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Barista Cashier
Starbucks Corporation
Palm Beach Gardens, Florida
07.2021 - Current
- Delivered high-quality customer service in a fast-paced environment while preparing and serving beverages.
- Prepared and served high-quality beverages to customers.
- Operated cash register and processed customer transactions efficiently.
- Utilized POS system to receive and process customer payments.
- Input orders into a point of sale system and handled customer payments.
- Ensured efficiency, cleanliness, and accuracy in transactions and customer interactions to enhance overall service quality.
- Interacted with customers to understand their needs and provide tailored assistance., providing prompt and friendly service.
- Played key role in exceeding sales targets while fostering a positive store atmosphere through engaging customer interactions.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted in training new baristas on beverage preparation techniques.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Demonstrated techniques for using multiple beverage machines with new team members.
- Managed inventory levels and restocked supplies.
- Resolved customer inquiries and issues promptly, enhancing customer satisfaction and loyalty.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Described menu items to customers and suggested appealing products.
Sales Specialist
Alo Yoga
Palm Beach Gardens & Millenia Mall, Florida
08.2025 - 12.2025
- Provide personalized styling consultations to clients, ensuring each customer finds the perfect fit while promoting the Alo brand experience.
- Contribute to achieving and exceeding individual and team sales goals through expert product knowledge and upselling techniques.
- Build and maintain strong repeat clientele through exceptional customer service and relationship management.
- Engaged customers through tailored product recommendations, enhancing shopping experience and brand loyalty.
- Educated customers on product features and technical details to highlight benefits.
- Worked closely with team members to align efforts towards achieving store objectives.
- Support visual merchandising and floor presentation to uphold brand standards and drive in-store engagement.
- Implemented promotional displays to enhance customer interest.
- Developed and implemented targeted sales strategies, expanding customer base and driving revenue growth.
Stylist
Banana Republic, GAP Inc.
Palm Beach Gardens, Florida
08.2023 - 12.2023
- Styled customers for various occasions using brand knowledge and fashion trends.
- Delivered personalized styling consultations, enhancing customer satisfaction and encouraging repeat visits.
- Assisted clients in selecting outfits to enhance their personal style and confidence.
- Increased sales through upselling complementary products and offering tailored fashion advice.
- Educated customers on product features and fabric care for informed purchasing decisions.
- Maintained store displays to reflect current collections and seasonal promotions.
- Collaborated with team members to ensure a welcoming shopping environment.
- Managed fitting room operations to streamline customer experiences and maximize sales.
- Provided personal consultations to determine clients' styling needs and preferences.
- Collected payment from customers and scheduled next appointments.
- Integrated new and trending techniques to serve customer needs and diversify offerings.
Sales Associate and Cashier
Polo Ralph Lauren
Orlando, Florida
06.2018 - 04.2020
- Handled transactions with accuracy and professionalism while contributing to store sales goals.
- Executed transactions accurately and professionally, supporting achievement of store sales goals.
- Supported visual merchandising and product placement to optimize store presentation.
- Assisted customers with product selection and styling advice.
- Maintained visual merchandising standards and organized displays effectively.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service experiences.
- Managed inventory levels and restocked merchandise.
- Educated customers about brand heritage and product features.
- Handled customer inquiries and resolved issues promptly and professionally.
- Conducted promotional events to drive engagement and store traffic.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
Sales Manager
H2M Industries
Quito
03.2013 - 04.2016
- Trained and motivated sales teams, resulting in consistent achievement of performance goals.
- Delivered sales presentations and training sessions on medical equipment and supplies, increasing product knowledge.
- Cultivated relationships with key healthcare clients and procurement departments to enhance client satisfaction.
- Led sales team to execute strategic initiatives and drive revenue growth.
- Developed and maintained strong relationships with key clients and stakeholders.
- Analyzed market trends to identify new opportunities for product offerings.
- Coordinated training programs to enhance team skills and product knowledge.
- Implemented effective sales strategies to improve customer engagement and retention.
- Collaborated with marketing to align campaigns with sales objectives and targets.
- Monitored performance metrics to ensure team accountability and effectiveness.
- Managed daily operations of the sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Achieved company growth and brand development through market expansion and sales.
- Provided technical support for customers, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Oversaw regional and local sales managers and staff.
Education
Full Specialist -
Hollywood Institute of Beauty
West Palm Beach, FLPsychology Studies
Universidad Técnica Particular de Loja
Esmeraldas, Ecuador 02.2004 - 01.2005
Administrative Sciences and Public Administration Studies
Universidad Técnica Luis Vargas Torres
Esmeraldas, Ecuador 03.2006 - 01.2007
Culinary Management Studies
Valencia College
Orlando, FL 08.2018 - 01.2019
Skills
- Point of sale operation
- Cash handling
- Proficient in Microsoft Office
- Customer relationship management
- Customer retention
- Order processing
- Sales techniques
- Product knowledge
- Product styling
- In-store promotions
- Store presentation
- Sales optimization
- Resolving complaints
- Teamwork
- Team training
- Customer satisfaction
- Customer interaction
- Multitasking Abilities
- Multitasking
- Effective communication
- Excellent communication
- Verbal communication
- Written communication
- Bilingual communication
- Self motivation
- Interpersonal communication
- Conflict resolution
- Problem solving
- Stress management
- Time management
- Attention to detail
- Organization skills
- Analytical skills
- Analytical thinking
- Critical thinking
- Process payments
- Cash register operations
- Point-of-sale system
- Resolving complaints
- Order management
- Shipment receiving
- Composure under stress
- Self motivation
- Relationship building
- Sales negotiations
- Customer inquiries
- Customer service
- Customer engagement
- Composure under stress
- POS systems
- Customer relationship management
- Written communication
- Cash handling
Timeline
Sales Specialist
Alo Yoga
08.2025 - 12.2025
Stylist
Banana Republic, GAP Inc.
08.2023 - 12.2023
Barista Cashier
Starbucks Corporation
07.2021 - Current
Culinary Management Studies
Valencia College
08.2018 - 01.2019
Sales Associate and Cashier
Polo Ralph Lauren
06.2018 - 04.2020
Sales Manager
H2M Industries
03.2013 - 04.2016
Administrative Sciences and Public Administration Studies
Universidad Técnica Luis Vargas Torres
03.2006 - 01.2007
Psychology Studies
Universidad Técnica Particular de Loja
02.2004 - 01.2005
Full Specialist -
Hollywood Institute of Beauty