Lexi Luangpanh
The Woodlands,USA
Summary
Dynamic Revenue Cycle Regional Leader with over 15 years of expertise in revenue cycle management, specializing in oncology networks and multi-specialty practices. Proven track record in developing comprehensive end-to-end processes and leading teams of 128+ professionals. Experienced in driving initiatives in denial prevention, appeals strategy, payer relations, contract interpretation, accounts receivable optimization, and cash acceleration. Skilled at fostering collaborative environments that enhance operational efficiency and maximize revenue potential. Committed to leveraging strategic insights to optimize performance and deliver exceptional results in complex healthcare settings.
Overview
10
10
years of professional experience
Work History
Senior Clinic Financial Manager
American Oncology Network (AON)
04.2024 - Current
- Managed and trained financial teams on company processes and procedures including but not limited to collections of copays, deductibles, coinsurance and high dollar self pay balances
- Resolved complex payer denials on high dollar claims
- Reviewed medicare and commercial fee schedules to ensure proper reimbursement from all payers
- Reviewed financial counselors performance of managed care duties and collection audits
- Approved specialized drugs and reviewed chemotherapy regimes to ensure payer reimbursement covers company buy and bill cost
Senior Regional Revenue Cycle Manager
Texas Oncology
03.2017 - 04.2024
- Directed full-scope of revenue cycle operations including professional fee schedules and overseeing billing, coding, collections, denials, and payer follow-up
- Designed and executed centralized collections and denial prevention & appeals strategy, significantly reducing A/R over 120 days improving net collections
- Produced executive-level KPI dashboards and forecasting reports to support senior leadership decision-making and forecasting
- Partnered with Compliance, IT, Clinical Operations, and Payer Relations through cross-functional executive collaboration to ensure regulatory adherence and operational efficiency
Business Office Manager
Texas Oncology
04.2016 - 03.2017
- Managed day-to-day billing operations, insurance verification, A/R reporting, and reimbursement workflows for oncology clinics
- Improved staff productivity and payer turnaround times through workflow redesign and performance monitoring
- Reduced aged A/R (>120 days) through centralized collections and denial prevention strategies, accelerating cash flow
- Consistently achieved 95+% leadership satisfaction scores across remote and onsite teams
- Improved patient financial experience through enhanced billing transparency and digital communication initiatives
- Recognized multiple times for revenue cycle performance, leadership excellence, and operational results
Education
Bachelors Degree - Business Administration
DeVry University
06-1991
Skills
- EMR / PM Systems: Epic, ARIA, OncoEMR, Athenahealth, Cerner, NextGen, Centricity, eClinicalWorks, Meditech, McKesson
- Highly detail-oriented
- Financial reporting and analysis
- Exceptionally organized
- Accounts receivable management
- Cash flow management
- Workflow management
- Accounting management
- Process implementation
- Performance improvement
Languages
Thai
Native or Bilingual
Timeline
Senior Clinic Financial Manager
American Oncology Network (AON)
04.2024 - Current
Senior Regional Revenue Cycle Manager
Texas Oncology
03.2017 - 04.2024
Business Office Manager
Texas Oncology
04.2016 - 03.2017
Bachelors Degree - Business Administration
DeVry University