Lexi Nieves
Summary
Experienced problem-solver with a talent for team building, leadership, and motivation. Strong customer relations and relationship-building skills to positively impact company success. Skilled in independent decision-making and sound judgment. Dedicated to enhancing employee engagement and overall performance through training, monitoring, and morale-building abilities. Proven track record in operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving techniques to enhance store efficiency. Consistently achieves sales targets and maintains high standards in store presentation.
Overview
4
4
years of professional experience
Work History
Deli Server/Cashier
Fillmore Market
10.2020 - 11.2021
- Prepared food for the day
- Had to cook/fry food to specific temperatures
- Handled miscellaneous tasks as needed to support the company's goals
- Maintained a clean and sanitary workspace at all times
- Served fresh hot food with a smile in a timely manner
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Implemented regular sanitation practices as per company guidelines, promoting a healthy and safe environment for both employees and customers.
Server/Cashier
Subway
11.2021 - 04.2022
- Prepared food and drinks properly
- Stocked, tagged and displayed merchandise as required.
- Handled miscellaneous tasks as needed to support the company's goals
- Maintained a clean and sanitary workspace at all times
- Kept up to date on menu changes and offerings
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
Store Manager
Roxberry Juice co.
04.2022 - 09.2024
- Served as a successful leader promoting and achieving store success
- Led recruitment efforts and training of new employees
- Managed and trained a team of high school students to gain the best customer service as possible
- Communicated regularly with the team to provide progress and store updates and also identify areas of improvement
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Handled bi-weekly bank runs for cash deposits
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Implemented rules and advice to staff for the best operation of the store
- Provided one-on-one meetings with employees for any assistance or help that was needed
- Made flexible schedules that worked for our team
- Supervised guests at front counter, answering questions regarding products.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Education
High School Diploma -
Millard High School
Fillmore, UT01-2022
Millard High School
Fillmore, UT01-2022
Skills
- General Management
- Cash Handling Skills
- Record-keeping & Documentation
- Exceptional Customer Service
- Staff Training & Development
- Multitasking and Organization
- Quick Thinker
- Perseverance
- Team Building and Leadership
- Problem-Solving
- Creativity and problem solving
Shift Scheduling
Timeline
Store Manager
Roxberry Juice co.
04.2022 - 09.2024
Server/Cashier
Subway
11.2021 - 04.2022
Deli Server/Cashier
Fillmore Market
10.2020 - 11.2021
High School Diploma -
Millard High School
Millard High School
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