Lexi Thompson
Nashville,Tennessee
Summary
Operations and customer support professional with experience resolving box office ticketing issues for Nashville Predators events. Delivered game-day support for Indiana Fever and Pacers, including ideas for fan engagement and presentation. Led event and facility operations at Western Kentucky University to improve safety and cross-team collaboration.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Luke Bryan Farm Tour Host
Prairie View Farms
Brookston, IN
04.2026 - Current
- Hosted the 2026 Luke Bryan Farm Tour on my family farm.
- Coordinated volunteer efforts, assigning duties to ensure smooth event execution.
- Facilitated farmland operations, enhancing guest safety and enjoyment.
- Welcomed guests at Prairie View Farms, delivering professional and friendly service.
BOX OFFICE ASSOCIATE
Bridgestone Arena
Nashville, TENNESSEE
10.2025 - Current
- Answered phone calls as the box office receptionist, delivering accurate information on showtimes, pricing, and venue policies to enhance customer experience.
- Provided excellent customer service for fans and customers during concert and hockey events by resolving ticketing issues using Archtics.
- Facilitated will call ticket distribution at high-volume events while executing other administrative duties.
- Monitored box office spaces for cleanliness, safety, and aesthetics during events, while overseeing ticket sellers to ensure efficient operations.
STADIUM EXPERIENCE ASSISTANT
Tennessee Titans
Nashville, TENNESSEE
06.2025 - Current
- Provide first class guest service to all Nissan Stadium patrons, clients, and other team members.
- Resolved guest issues promptly to enhance overall satisfaction and experiences.
- Facilitated guest understanding of stadium offerings, accommodations, policies, and procedures.
- Documented and analyzed guest feedback for effective post-event follow-up and resolution.
FAN HOST
Nashville Sounds
Nashville, TENNESSEE
03.2025 - Current
- Greeted guests warmly and scanned tickets accurately to ensure smooth entry.
- Communicated professionally with guests to enhance their experience.
- Resolved guest issues in line with ballpark guidelines and code of conduct.
- Adhered to policies and procedures of organization to ensure compliance.
STREET TEAM MEMBER
Nashville Predators
Nashville, TENNESSEE
06.2025 - 10.2025
- Represented and promoted Nashville Predators brand at home games and community appearances, enhancing fan engagement.
- Fostered fun, safe, and professional atmosphere at Nashville Predators home games, contributing to positive fan experiences.
- Build relationships and leave every fan encountered with a positive and memorable impression of the Nashville Predators.
- Expanded Predators brand and grew game of hockey within Nashville community, increasing local participation and support.
GUEST EXPERIENCE HOST
Nashville Soccer Club
Nashville, TENNESSEE
03.2025 - 10.2025
- Served as frontline representative, assisting guests and staff at all stadium entry points to enhance visitor experience.
- Guided fans throughout facility and communicated stadium policies to ensure compliance and safety.
- Respond to guest concerns in a respectful and calm manner and appropriately escalate issues.
- Supported stadium setup tasks by checking assigned areas and ensuring all equipment was in place. including checking assigned areas, checking elevators, and delivery documents and equipment.
GAME PRESENTATION INTERN
Pacers Sports and Entertainment
Indianapolis, INDIANA
05.2024 - 10.2024
- Coordinated in-game entertainment by directing halftime shows, national anthem performances, and other entertainment segments, enhancing overall fan experience.
- Developed detailed reports and actionable suggestions on operational performance and in-game entertainment for analysis and strategic improvement.
- Brainstormed ideas for fan engagement interaction and game presentation collaboration with fans.
- Coordinated and scheduled mascot appearances for the Fever and Pacers.
- Applied knowledge of gaming regulations and procedures when performing duties related to game operations for the Indiana Pacers and the Indiana Fever.
GAME DAY AND FACILITIES OPERATIONS ASSISTANT
Western Kentucky University
Bowling Green, KENTUCKY
08.2023 - 04.2024
- Assisted in game day and team operations for basketball, soccer, baseball, softball, volleyball, and football at the collegiate level.
- Coordinated with various departments to ensure smooth operation of games and practices through effective communication.
- Ensured facility readiness for games, practices, and special events by maintaining cleanliness, safety standards, and regulatory compliance.
- Managed setup and breakdown of equipment, signage, and promotional materials to facilitate seamless event execution.
Education
MASTER OF SCIENCE (M.S.) - SPORT ADMINISTRATION
Western Kentucky University
Bowling Green, KY, US12-2024
BACHELOR OF SCIENCE (B.S.) - SPORT MANAGEMENT
University of Southern Indiana
Evansville, IN, US05-2023
Skills
- Event Management
- Guest Experience
- Team Leadership and Motivation
- Adaptability
- Creativity
Certification
Intercollegiate Athletic Administration
REFRENCES
Les Forsythe - Western Kentucky University Senior Associate Athletic Director
- Phone: 270-282-3596
- Email: les.forsythe@wku.edu
Faith Eubank - Team Member Experience Coordinator at Tennessee Titans
- Phone: 615-498-2677
Timeline
Luke Bryan Farm Tour Host
Prairie View Farms
04.2026 - Current
BOX OFFICE ASSOCIATE
Bridgestone Arena
10.2025 - Current
STADIUM EXPERIENCE ASSISTANT
Tennessee Titans
06.2025 - Current
STREET TEAM MEMBER
Nashville Predators
06.2025 - 10.2025
FAN HOST
Nashville Sounds
03.2025 - Current
GUEST EXPERIENCE HOST
Nashville Soccer Club
03.2025 - 10.2025
GAME PRESENTATION INTERN
Pacers Sports and Entertainment
05.2024 - 10.2024
GAME DAY AND FACILITIES OPERATIONS ASSISTANT
Western Kentucky University
08.2023 - 04.2024
MASTER OF SCIENCE (M.S.) - SPORT ADMINISTRATION
Western Kentucky University
BACHELOR OF SCIENCE (B.S.) - SPORT MANAGEMENT
University of Southern Indiana