LEXI ZORN
Cumming,GA
Summary
Driven IT leader with 6+ years of experience overseeing service desk, infrastructure, and enterprise technology initiatives. Proven track record of building high-performing teams, streamlining IT operations, and delivering projects that strengthen security, resilience, and overall business performance. Skilled in executive communication, vendor and budget management, and leading continuous improvement across complex IT environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. IT Operations Manager
Soules Foods
01.2023 - Current
- Manage service desk and infrastructure teams supporting 24/7 plant operations.
- Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyze and report on key performance metrics to senior executive leadership.
- Manage budgets effectively, consistently delivering projects on-time and within financial constraints.
- Develop and maintain relationships with external vendors and suppliers.
- Lead enterprise projects: disaster recovery, Microsoft 365 rebranding, trusted device security.
IT Infrastructure Manager
Soules Foods
01.2022 - 01.2023
- Administered network, server, and cloud systems for 500+ users.
- Directed migrations and upgrades to improve stability and security.
- Authored IT policies and disaster recovery playbooks.
IT Service Desk Supervisor
Soules Foods
01.2020 - 01.2022
- Supervised team of analysts, raising first-call resolution by 25%.
- Established ticket prioritization standards, cutting incident resolution times 30%.
- Introduced documentation and knowledge base to improve consistency.
IT Systems Administrator
Dominion Voting Systems
01.2019 - 01.2020
- Maintained Windows Server and network infrastructure supporting election systems.
- Implemented patching and DR processes ensuring 99.9% uptime.
- Coordinated secure deployment of new systems with government agencies.
Education
M.S. - IT Management
Western Governors University
Salt Lake City, UT01.2026
B.S. - IT
Western Governors University
Salt Lake City, UT01.2025
Skills
- Microsoft 365
- Windows Server
- Multi-factor authentication and access control
- Disaster recovery planning
- Vendor & License Management
- Team leadership
- Customer service
- Azure AD
- Networking (LAN/WAN/Wi-Fi)
- ITIL Service Management
- Workflow automation
- Problem-solving
- Operations management
Certification
- CompTIA Security+
- Network+
- ITIL 4
- AWS Cloud Practitioner
- Linux Essentials
Timeline
Sr. IT Operations Manager
Soules Foods
01.2023 - Current
IT Infrastructure Manager
Soules Foods
01.2022 - 01.2023
IT Service Desk Supervisor
Soules Foods
01.2020 - 01.2022
IT Systems Administrator
Dominion Voting Systems
01.2019 - 01.2020
B.S. - IT
Western Governors University
M.S. - IT Management
Western Governors University
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