Lexie Dolan
Gretna
Summary
Dynamic Program Director with a proven track record at Candescent, excelling in strategic planning and client relationship management. Adept at leveraging data analytics and effective communication to drive project success and mitigate risks. Recognized for leading cross-functional teams to achieve program objectives and enhance client satisfaction.
Overview
8
8
years of professional experience
Work History
Program Director
Candescent
04.2024 - Current
- Work with clients on strategic planning and prioritization of client needs.
- Schedule and lead Quarterly Business Reviews, and Quarterly Security Reviews.
- Handle client and internal escalations, as well as sales engagements.
- Review and approve client billing.
- Manage current client project risks and escalations.
- Lead and manage communication with cross-functional teams to align on current client activities in order to manage workload.
- Meet regularly with program stakeholders to assess progress and make program adjustments.
- Develop strategic plans to ensure successful program operations.
- Compile reports on program outcomes for internal and external stakeholders.
- Administer budgets and monitor expenditures to keep program operations aligned with budget targets.
Project Manager
NCR Voyix
11.2021 - 04.2024
- Led new client implementation team through go live of new software.
- Developed and executed project scoping, planning, timeline, risk and mitigation review while working through various Client projects and uplifts to existing software.
- Scheduled and ran leadership communications on project status as well as risk review and mitigation.
Business Process Analyst
ACI Worldwide
04.2018 - 11.2021
- Developed, reviewed, and delivered monthly usage reports to ensure customers remain in compliance with their contractual obligations.
- Worked with cross functional resources, such as, Product Managers, Project Managers, Contract Administrators, and Technical Resources to ensure accuracy and completeness of reported data.
Education
BA - Project Management
Bellevue University
01.2019
Diploma -
Millard North High School
01.2005
Skills
- Data analytics
- Effective communication
- Creative problem-solving
- Strategic thinking and planning
- Smartsheets proficiency
- Microsoft Office expertise
- JIRA management
- Salesforce utilization
- Project management skills
- Risk assessment techniques
- Client relationship management
- Team collaboration
Timeline
Program Director
Candescent
04.2024 - Current
Project Manager
NCR Voyix
11.2021 - 04.2024
Business Process Analyst
ACI Worldwide
04.2018 - 11.2021
BA - Project Management
Bellevue University
Diploma -
Millard North High School