Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lexie Gross

Summary

Results-driven service management professional with proven ability to drive operational success and foster client relationships. Known for collaborative approach and results-oriented mindset. Skilled in strategic planning and team leadership, consistently adapting to changing business needs and ensuring reliable service delivery.

Overview

18
18
years of professional experience

Work History

Sr. Service Manager

Texas Roadhouse Restaurant
03.2007 - Current

Promoted from Key Manager to Sr. Service Manager in 2020


  • Assists in managing service delivery processes to ensure customer satisfaction and operational efficiency.
  • Supports team in troubleshooting service issues, enhancing problem-solving capabilities within the department.
  • Collaborates with cross-functional teams to streamline communication and improve service response times.
  • Participates in training sessions to learn company policies, procedures, and best practices for service management.
  • Engages with customers to gather feedback, fostering relationships and informing future service enhancements.
  • Aids in scheduling resources effectively to meet client demands and optimize workflow management.
  • Conducts regular performance reviews, identifying areas for improvement and providing constructive feedback to staff members.

Booker/Front Office Assistant

Rockwall Ford
12.2011 - 01.2017

Provided an environment in which guests enjoyed high levels of service and employees were motivated to deliver top performance.


  • Enhanced customer engagement through effective communication and service strategies.
  • Trained all new cashiers
  • Processed discounts/coupons for customers at time of checkout
  • Balanced nightly deposits for all receipts
  • Processed several monthly Accounts Receivable, Extended Warranty and Sublets reports for the Service and Parts Departments

Education

High School Diploma -

Garland High School
Garland, TX

Eastfield College
Mesquite, TX

Skills

  • Customer satisfaction
  • Operations management
  • Crisis management
  • Problem-solving
  • Multitasking and organization
  • Team leadership

Timeline

Booker/Front Office Assistant

Rockwall Ford
12.2011 - 01.2017

Sr. Service Manager

Texas Roadhouse Restaurant
03.2007 - Current

High School Diploma -

Garland High School

Eastfield College
Lexie Gross