Lexie Harvey
Gonzales,La.
Summary
Experienced in the Medical Records Data Retrieval process, possessing comprehensive training in accurately uploading and verifying patient information in Electronic Medical Records (EMR) systems. Strong commitment to maintaining patient confidentiality and adhering to HIPAA regulations, prioritizing the security and privacy of sensitive medical data. Ultimate goal is to ensure that patients receive the highest quality of medical care possible, utilizing expertise in medical records management and dedication to maintaining the integrity of patient information.
Overview
15
15
years of professional experience
Work History
Medical Records Data Retrieval Specialist
Our Lady Of The Lake Ascension Hospital
02.2018 - 06.2024
- Work closely with board of quality directors and other team members at multiple locations to obtain medical records to meet all quality management criteria
- Works daily to ensure medical records have been accurately placed in the patients chart
- Close all patient care gaps to ensure all patients are receiving best medical care possible
- Meet all deadline requirements
- Proficiently communicate with outside facilities to ensure proper documentation received in a timely manner
- Consult with quality management to ensure healthcare teams at all locations are supported in providing superior quality treatment
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Cultivated customer loyalty, promoted repeat business
- Cross-trained and provided back up for medical records retrieval when needed
- Posted payments to accounts and maintained records
- Determined appropriateness of payers to protect organization and minimize risk
- Communicated verification and authorization status updates with billing department to facilitate decision-making for patient admissions and insurance coverage
- Made contact with insurance carriers to discuss policies and individual patient benefits
- Obtained payments from patients and scanned identification and insurance cards
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Registered and verified patient records before triage with most up-to-date information
- Carried out front office duties utilizing data entry skills in framework of medical database
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Placed new supply orders, managed inventory and restocked clerical spaces
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
Clinical Access Representative
Our Lady Of The Lake Ascension Hospital
10.2017 - 02.2018
- Accurately register patients into EMR system
- Verify insurances
- Review patients account to ensure all financial responsibilities met
- Consult with patients on all billing responsibilities
- Answer all questions professional and proficiently
- Collect all required payments at time services rendered
- Properly and securely manage cash in accordance with established office policies and procedures
- Assist patients with information to all local community resources to enhance their services
- Actively support clinical support staff and team to improve day-to-day operations
- Work closely with clinical team to ensure all referrals and follow-ups were completed in a timely manner per protocol
- Answer all incoming phone calls to clinic in a professional tone
- Maintain clinic schedule, including but not limited to, scheduling patient appointments, cancelling appointments, rescheduling appointments, and maintaining appointment waitlist
- Obtain, scan, and file all documentation needed to patients chart
- Ensure patients confidentially maintained at all times
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions
- Resolved patient financial problems with guidance from documented guidelines and procedures
Front Desk Rep
Louisiana Dermatology Associates
11.2016 - 10.2017
- Responsible for accurately registering patients into record keeping system
- Validate patient information
- Collect all required payments at the time of service and post to patients account
- Initiate payment plans for patients who cannot meet financial obligations at time of service
- Prep 55-75 paper charts prior to scheduled appointment date
- Organize and distribute fax request, medication refill request, medical records, and referral to proper clinic department
- Answer all incoming phone calls to clinic
- Maintain clinic schedule
- Answer all clinic phone calls and route to proper destination
- Maintain inventory, order, and sale cosmetic products in clinic
- Provide copy of paper charts to satellite locations daily
- Maintain patient's privacy at all times
Clinic Access Rep
Our Lady of the Lake Ascension Hospital
11.2015 - 11.2016
- Accurately register patients into EMR system
- Verify insurances
- Review patients account to ensure all financial responsibilities met
- Consult with patients on all billing responsibilities
- Answer all questions professional and proficiently
- Collect all required payments at time services rendered
- Properly and securely manage cash in accordance with established office policies and procedures
- Assist patients with information to all local community resources to enhance their services
- Actively support clinical support staff and team to improve day-to-day operations
- Work closely with clinical team to ensure all referrals and follow-ups were completed in a timely manner per protocol
- Answer all incoming phone calls to clinic in a professional tone
- Maintain clinic schedule, including but not limited to, scheduling patient appointments, cancelling appointments, rescheduling appointments, and maintaining appointment waitlist
- Obtain, scan, and file all documentation needed to patients chart
- Ensure patients confidentially maintained at all times
Medical Office Secretary
The Caring Clinic of Louisiana
05.2009 - 11.2015
- Accurately register patients into EMR system
- Verify insurance
- Verify patient out of pocket rate and deductible
- Review patients account to ensure all financial responsibilities met
- Consult with patients on all billing responsibilities
- Answer all questions professional and proficiently
- Collect all required payments at time services rendered
- Properly and securely manage cash in accordance with established office policies and procedures
- Assist patients with information to all local community resources to enhance their services
- Actively support clinical support staff and team to improve day-to-day operations
- Work closely with clinical team to ensure all referrals and follow-ups were completed in a timely manner per protocol
- Answer all incoming phone calls to clinic in a professional tone
- Maintain clinic schedule, including but not limited to, scheduling patient appointments, cancelling appointments, rescheduling appointments, and maintaining appointment waitlist
- Obtain, scan, and file all documentation needed to patients chart
- Ensure patients confidentially maintained at all times
Education
High School Diploma -
East Ascension High School
Gonzales, La01.2007
Skills
- Great attention to detail
- Proficient with EHR//EMR
- Strong verbal communication
- Production records management
- Self-motivated professional
- Manage multiple tasks/ special projects and deadline
- Strong Analytical skills
- Knowledgeable of healthcare documentation requirements
- Organization
Timeline
Medical Records Data Retrieval Specialist
Our Lady Of The Lake Ascension Hospital
02.2018 - 06.2024
Clinical Access Representative
Our Lady Of The Lake Ascension Hospital
10.2017 - 02.2018
Front Desk Rep
Louisiana Dermatology Associates
11.2016 - 10.2017
Clinic Access Rep
Our Lady of the Lake Ascension Hospital
11.2015 - 11.2016
Medical Office Secretary
The Caring Clinic of Louisiana
05.2009 - 11.2015
High School Diploma -
East Ascension High School
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