Lexie Johnson

• Provided excellent service and attention to customers when face-to-face or through phone conversations. Coordinated with wedding planners and clients with tastings and venue walkthroughs, to determine menu items and services needed for each event. Forseeing any issues that may arise before the date of the event, being prepared, and arriving at all events early to have time to solve unforeseen issues that may arise.
• Exceeded customer satisfaction through creative and fast problem-solving.
• Maintained updated knowledge through continuing education and advanced training.
• Discussed qualifications and specialties of catering teams, sharing referrals and testimonials of satisfied clients.
• Developed a detailed timeline for food preparation, delivery, and set-up based on the size of the event.
• Developed catering menus to exceed client expectations.
• Provided outstanding customer service to ensure client satisfaction with all aspects of their event.
• Trained new employees to perform duties.
• Stayed current on industry trends related to food presentation styles and recipes.
• Monitored buffet throughout the reception to ensure adequate levels of food were available at all times.
• Presented weekly reports to owner and key management. Providing financial costs, profit and loss analysis, Triple S reports comparing year over year totals, accounting and sales data to align corporate strategy goals with day-to-day operations management.

• Scheduling all licensing for new store construction, arranging travel, hotel and transportation for VP's. Member of the Recycling Coalition of Utah as I was responsible for recycling at all stores.
• Reviewed incoming reports, applications and memos to determine workplace priorities.
• Compiled meeting agendas and supportive materials ahead of meetings.
• Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
• Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.

Sales and Events Director- Harmons 2014-2016

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Handling all store events, Managing employees arranging scheduling, Preparing all supplies and setup for events.
• Upheld strict timetables by maintaining accurate, balanced calendars.

• Managed event logistics and operations.
• Coordinated schedules and timelines for events.
• Brainstormed and implemented creative event concepts and themes.
• Engaged with customers to build rapport and loyalty.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• • Review ASI16 (Fraud link) meeting deadlines, contacting Clients and Branches for validation of counterfeit items, and knowledge of several different systems to perform efficiently in Fraud link. Responsible for reviewing items Escalated by other team members for further review.
• Knowledge of FAMS in which I perform "Kiting" responsibilities for Zions Bank, California Bank and Trust, Vectra Bank of Colorado, National Bank of Arizona, and Amegy Bank of Texas.
• Responsible for reviewing the crossed-item reports for NSF and Kiting activities.
• Reviewing new account applications from branches and following up with their decisions of information and research I have provided them.