Alexis Petitto
Riverside,OH
Summary
Dynamic Support Services Specialist with a proven track record at Code Credit Union, enhancing customer satisfaction through effective problem-solving and remote support. Skilled in ticketing systems and multitasking, I developed a knowledge base that significantly reduced response times, while fostering strong client relationships and training new staff to elevate team performance.
Overview
9
9
years of professional experience
Work History
Support Services Specialist
Code Credit Union
Dayton, OH
08.2024 - Current
- Developed comprehensive knowledge base, reducing response times for frequently asked questions.
- Resolved technical issues promptly, enhancing overall customer satisfaction.
- Created custom reports for management, highlighting key performance metrics and improvement areas.
- Managed high volume of support tickets while maintaining professionalism, increasing client satisfaction ratings.
- Cultivated strong relationships with clients as primary contact for ACH inquiries, delivering exceptional service.
- Handled multiple priorities simultaneously, ensuring outstanding service delivery.
- Trained new support staff, strengthening team performance and capability.
- Collaborated with team members to improve efficiency in support service delivery.
Teller
Code Credit Union
Dayton
06.2021 - 08.2024
- Balanced cash drawers daily, resolving discrepancies to ensure accurate cash flow data.
- Processed customer transactions promptly, reducing wait times and enhancing efficiency.
- Maintained security of cash drawers during accurate disbursement of cash and checks.
- Fostered customer loyalty by providing exceptional service and personalized assistance.
- Educated customers on banking website and mobile app functionalities to improve user experience.
- Identified customer needs, increasing cross-selling opportunities for banking products.
- Conducted regular audits of cash drawers to uphold accuracy in transactions.
- Collaborated with team members to achieve branch goals through effective communication.
Shift Manager
Skyline
Huber Heights, OH
01.2017 - 06.2021
- Handled escalated customer issues, demonstrating problem-solving skills while upholding company standards.
- Trained and mentored new employees on policies and procedures to enhance team integration.
- Improved team performance by delegating tasks and providing clear instructions.
- Scheduled breaks and shifts in compliance with state regulations through close collaboration with team members.
- Excelled in various store positions, providing support to front-line staff as needed.
- Conducted evaluations of employee performance to identify improvement areas and provide targeted guidance.
Education
Wayne High School
Huber HeightsSkills
- Remote support
- Ticketing system expertise
- Call center experience
- Stress tolerance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
Timeline
Support Services Specialist
Code Credit Union
08.2024 - Current
Teller
Code Credit Union
06.2021 - 08.2024
Shift Manager
Skyline
01.2017 - 06.2021
Wayne High School