Lexie Ritchie

Achieved a safe and supportive environment for youth at Bethany Children's Home as cottage support staff since 2024. Promoted accountability by guiding youth in completing chores, managing laundry, and maintaining room organization. Enhanced youth mobility by coordinating transportation to appointments and activities. Maintained high standards of cleanliness and inspection readiness for the cottage. Fostered youth development through mentorship, resulting in observable skill application. Administered medication efficiently across campus, ensuring youth received necessary treatments on time.

• **Documentation Management**: Maintained accurate records of daily activities and incident reports in compliance with organizational protocols.
• **Safety Protocol Enforcement**: Implemented safety measures during activities to ensure a secure environment for children and staff.
• **Conflict Resolution**: Addressed conflicts among students promptly, restoring harmony and maintaining a positive atmosphere.
• **Activity Planning**: Organized engaging recreational activities tailored to children's interests, promoting social interaction and teamwork.
• Attended training sessions to stay updated on procedures and services.
• Handled confidential information with discretion and ensured its secure storage according to company policies.
• Collaborated with team members to complete projects on time and within budget constraints.
• Managed office supplies inventory, ensuring that necessary materials were always available for staff use.

• Achieved high customer satisfaction through dedicated service since age 15. Enhanced guest experiences by managing seating and drink orders efficiently. Communicated daily specials and menu offerings to inform and engage customers. Delivered appetizers and main courses in a timely manner, ensuring a seamless dining experience. Promoted dessert selections and maintained a tidy dining area by clearing plates promptly. Executed cash register transactions accurately, contributing to operational efficiency. Built foundational skills at Heidelberg Family Restaurant from age 15 until high school graduation in 2003. Gained diverse experience at Country Fare in Myerstown, PA, Wyomissing Family Restaurant in Wyomissing, and Red Plate in Wernersville, PA. Fostered a welcoming environment, leveraging strong interpersonal skills to enhance customer interactions.
• **Customer Engagement**: Developed rapport with regular customers to personalize service and enhance their dining experience.
• **Upselling Techniques**: Utilized effective upselling techniques to increase sales of specials and high-margin menu items.
• **Health & Safety Compliance**: Ensured adherence to health and safety regulations during food handling and service.
• **Multitasking in Service**: Managed multiple tables simultaneously, prioritizing customer needs for efficient service delivery.
• **Feedback Collection**: Collected customer feedback on meals and service quality to identify areas for improvement.
• Developed relationships with regulars, personalizing service to enhance the overall dining experience at Cedar Grill.
• Utilized upselling techniques effectively, boosting sales of daily specials and premium menu offerings during shifts.
• Managed multiple tables efficiently, prioritizing customer requests to deliver timely and attentive service.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Oversaw recruitment and training initiatives for new hires, focusing on efficient completion of morning and night paperwork. Managed unloading of trucks and strategically positioned products on the sales floor to enhance customer experience. Facilitated operational efficiency through effective inventory management practices.
• **Trained staff on effective customer service techniques to enhance the shopping experience.**
• **Managed inventory levels through regular audits and supplier communication to minimize stock discrepancies.**
• **Implemented promotional displays and merchandise layouts to increase product visibility and sales.**
• **Ensured compliance with safety protocols and company policies during daily operations and store activities.**
• **Conducted weekly team meetings to discuss performance, provide feedback, and motivate staff engagement.**
• **Collaborated with district management on operational initiatives to align store goals with corporate standards.**
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Approved regular payroll submissions for employees.
• Supervised guests at front counter, answering questions regarding products.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
• Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.

• Enhanced learning experiences for special needs children in an autistic support room. Facilitated smooth transitions to specials and lunch, while actively participating in classroom activities. Developed strong connections with children, positively impacting their daily lives.
• **Collaborated with teachers** to implement classroom strategies that support inclusive education for all students.
• **Facilitated individualized learning plans** for students with special needs, adapting activities to meet diverse learning styles.
• **Monitored student behavior** during class and lunch, ensuring a safe and supportive environment conducive to learning.
• **Assisted in skill-building activities**, reinforcing lessons through hands-on support tailored to each child's unique needs.
• **Implemented positive reinforcement techniques** to encourage appropriate behaviors and boost students' confidence in their abilities.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Enhanced student support by delivering one-on-one and small group assistance in various subjects.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
• Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
• Prepared instruction materials, constructed bulletin boards, and set up work areas.
• Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
• Reported on student progress, behavior, and social skills to parents.

• Managed daily paperwork and executed bank runs efficiently. Oversaw unloading of trucks and ensured proper placement of freight on the sales floor. Supervised checkout operations and facilitated customer transactions effectively.
• **Trained team members on store procedures, ensuring consistent adherence to company policies and standards.**
• **Monitored cash handling processes to ensure accuracy during transactions and maintain financial integrity.**
• **Facilitated staff scheduling based on peak hours, optimizing labor efficiency to enhance customer service levels.**
• **Implemented visual merchandising strategies to create engaging product displays that attract customers' attention effectively.**
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Increased sales through effective merchandising strategies and targeted promotions.