Lexine Godfrey

Day to day responsibilities were to complete 3-5 claim files from start to finish in multiple states, this included regular auto mobiles, RV’s and motorcycles. Tasks to complete each file include:

• Reviewing the policy on each file and confirmed open coverages.
• Examined photographs, surveillance, physical damages and documents related to the claim.
• Completed estimates and reviewed supplements for accuracy, ensuring proper labor rates and part pricing.
• Achieving timely and accurate claim settlements through thorough investigations of damages.
• Reduced fraudulent claims by identifying and reporting suspicious claims at potential fraud.
• Negotiated fair and equitable repair costs with repair facilities.
• Determined total loss situations based on cost to repair vs actual cash value.
• Negotiated with claimants and insured to settle claims.
• Issued out payments to vendors, claimants and insureds.
• Prepare and documenting all findings in concise reports for future reference.
• Provided prompt, courteous, and knowledge service to customers throughout the claims process.
• Continuously improved estimating procedures by staying updated on industry trends and training courses such as I-CAR.

Oversaw daily management of 20-30 vehicles customers vehicles. Using specialized software to create estimates of vehicles damages, gathering cost of material and calculating labor rates to negotiate prices and terms with insurance carriers for customers.

• Daily intake of 2-3 vehicles each day to assess damages and create estimates for customers.
• Oversaw management of each step on the repair process on vehicles and ensured timely management to each vehicle to provide proper customer communication.
• Set up vendors to complete vehicle aspects that could not be completed in house.
• Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
• Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
• Kept comprehensive records of each case using management information software which streamlined workflow processes.
• Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
• Delivered exceptional customer service by addressing client inquiries promptly and professionally.

• Managed high-stress situations effectively, maintain professionalism under pressure while resolving disputes and conflicts, daily tasks included:
• Resolving customer complaints with empathy, and handling escalating calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintaining and organizing detailed records of customers files including communications, service transactions and repair status of vehicles brought into the body shop.
• Communicating with customers for updates on vehicles statuses.
• Managed approximately 20-30 incoming calls, emails and faxes per day from customers and insurance companies.
• Processing payments for vendors, and from customers for services complete.
• Managed client appointments, confirmed bookings, and handled rescheduling.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Managed high-stress situations effectively, maintain professionalism under pressure while resolving disputes and conflicts, daily tasks included:
• Resolving customer complaints with empathy, and handling escalating calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintaining and organizing detailed records of customers files including communications, service transactions and repair status of vehicles brought into the body shop.
• Communicating with customers for updates on vehicles statuses
• Managed approximately 20-30 incoming calls and emails per day from customers and insurance companies.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Processing payments for vendors, and from customers for services complete.
• Managed client appointments, confirmed bookings, and handled rescheduling.
• Provided coaching and training to new hires, contributing to their successful integration into the team.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.

• Managed high-stress situations effectively, maintain professionalism under pressure while resolving disputes and conflicts, daily tasks included:
• Resolving customer complaints with empathy, and handling escalating calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Answered phone calls promptly, ensuring order accuracy before reviewing each item before handing off to customer.
• Conveyed menu options over the telephone and accurately estimated time of delivery.
• Collaborated with kitchen staff to ensure timely completion of all to-go orders.
• Reduced wait times for customers, prioritizing timely food packaging and constant communication with kitchen staff.
• Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pickup area.
• Trained new team members on proper procedures for managing to-go orders, prompting consistency in service quality.
• Maintained clean and inviting pickup area, contributing to positive customer experience.
• Operated cash register to accept cash, debit and credit card payments from customers, maintaining accountability of daily sales receipts.
• Efficiently managed 20-30 to-go orders during rush lunch and dinner rush hour, and maintained 5-10 orders an hour during regular business hours.

• Managed high-stress situations effectively, maintain professionalism under pressure while resolving disputes and conflicts, daily tasks included:
• Handling high-stress situations gracefully, resolving customer concerns promptly and professionally.
• Efficiently managed 5-10 to go orders per hour during regular business hours. Managed at least 1 catering to go order per week.
• Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
• Collaborated with kitchen staff to ensure timely completion of all to-go orders.
• Operated cash register to accept cash, debit and credit card payments from customers, accurately maintaining accountability of daily sales receipts.
• Adapted quickly to new technology platforms for online ordering and delivery service integration.
• Maintaining a clean and inviting pick up area, by removing trash, sweeping floors and wiping down countertops while supporting overall restaurant cleanliness.
• Ensured order accuracy reviewing each item with the customer before handing it off.
• Addressed any dietary requests or accommodations made by customers while placing their orders with precision.
• Trained new team members on proper procedures for managing to-go orders, prompting consistency in service quality.
• Contributed positively towards team goals through effective communication between front-of-house and back-of-house staff.
• Adapted quickly to new technology platforms for online ordering and delivery services integration.
• Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.

• Used multitasking skills by managing multiple tables (3-6) simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customers specific needs.
• Worked with specialized systems to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Preformed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Bussed and reset tables to keep dining room and work areas clean.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

• Used multitasking skills by managing multiple tables (3-6) simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customers specific needs.
• Worked with specialized systems to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Preformed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.