LEXISS ADIB RAZAVI
Naples
Summary
Devoted hospitality professional with a foundation in Forbes Five-Star service and leadership. As a Learning Coach at The Ritz-Carlton, Naples, I specialize in shaping exceptional guest journeys and mentoring teams with empathy and precision. Inspired by the Four Seasons’ legacy of intuitive, heartfelt service, I’m ready to bring my passion and poise to its next chapter.
Overview
6
6
years of professional experience
Work History
Learning Coach, Front Office
The Ritz-Carlton
07.2023 - Current
- Spearheaded onboarding and training of new front desk agents, aligning service delivery with Forbes Five-Star standards.
- Selected to join the Forbes Committee, working closely with leadership to elevate every guest touchpoint.
- Recognized as a Five Star of the Quarter nominee for exceptional leadership, personalized guest care, and creating emotional connections.
- Oversaw daily operations ensuring consistency, poise, and empathy at every guest interaction.
Manager in Training, Front Office
Marriott Sanibel Harbour Resort & Spa
06.2021 - 09.2023
- Directed front desk operations and implemented tailored service recovery plans based on guest feedback.
- Developed custom training modules to elevate service culture across departments.
- Contributed to operational enhancements that led to improved guest satisfaction scores.
Certified Nursing Assistant
Lee Health Hospital
10.2020 - 05.2021
- Delivered empathetic patient care in high-pressure settings, reinforcing skills in communication and emotional intelligence.
Legal Intern
Avery, Whigham & Winesett, P.A.
12.2018 - 08.2019
- Assisted with legal document preparation and client communications, honing administrative precision and confidentiality awareness.
Education
Bachelor’s - Criminology, Pre-Med Concentration
Florida State University
02.2025
Associate in Arts - undefined
Florida SouthWestern State College
12.2020
Skills
- Luxury Guest Experience
- Leadership & Training
- Forbes Five-Star Standards
- OPERA PMS
- FS-PMS
- Microsoft Office Suite
- Conflict Resolution
- Organizational Excellence
- Service Recovery
- Emotional Intelligence
Languages
English
Timeline
Learning Coach, Front Office
The Ritz-Carlton
07.2023 - Current
Manager in Training, Front Office
Marriott Sanibel Harbour Resort & Spa
06.2021 - 09.2023
Certified Nursing Assistant
Lee Health Hospital
10.2020 - 05.2021
Legal Intern
Avery, Whigham & Winesett, P.A.
12.2018 - 08.2019
Associate in Arts - undefined
Florida SouthWestern State College
Bachelor’s - Criminology, Pre-Med Concentration
Florida State University
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