Terrell Sandoval
Orange
Summary
Results-driven Sales, Hospitality, and Operations Professional with extensive experience across luxury hotels, residential properties, and service-based industries. Known for delivering exceptional guest experiences, maintaining security and discretion, optimizing operations, and leading teams with professionalism.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Agent & Doorman
The FIDI Hotel
New York, NY
12.2025 - Current
- Serve as the primary overnight point of contact for residents and guests. Manage check-in/check-out, reservations, and billing with accuracy. Monitor security systems, manage building access, handle packages and deliveries, assist with luggage and transportation coordination, and maintain a polished lobby environment.
General Manager & Lead Technician
Sand.Off.All Carpet Cleaners
NY / NJ / FL
03.2021 - Current
- Oversee daily business operations including staff management, scheduling, logistics, and quality control. Strengthen client relationships to drive repeat business and referrals. Implement safety protocols reducing service errors by 20% and expand brand presence through relationship-driven sales strategies.
Residential Service Agent
AKA Times Square
New York, NY
07.2024 - 12.2025
- Delivered high-level overnight service in a luxury residential setting. Managed reservations, billing, and guest requests while ensuring confidentiality, security, and a welcoming environment.
Sales & Meeting Coordinator
Renaissance Historic Downtown Hotel
St. Augustine, FL
03.2023 - 04.2024
- Supported group and corporate sales efforts, prepared contracts and proposals, and coordinated events. Led site tours and improved event execution efficiency by 15%.
Front Desk Agent
Renaissance Historic Downtown Hotel
St. Augustine, FL
05.2022 - 03.2023
- Provided exceptional guest services, managed reservations and billing, and strengthened guest loyalty through clear communication and problem resolution.
Front Desk & Security Supervisor
Samsung Electronics America
New York, NY
09.2016 - 05.2022
- Supervised front desk operations and corporate security functions. Trained staff on compliance, safety, and service standards while monitoring CCTV systems and enforcing security procedures.
Education
High School Diploma -
Millennium Art Academy
Bronx, NYSkills
- Luxury Guest Experience
- Front Desk & Residential Operations
- Sales & Revenue Growth
- Customer Relationship Management
- Team Leadership & Training
- Security & Compliance Oversight
- Event & Meeting Coordination
- Operations Management
- MS Office
- PMS/Booking Systems
- POS
Certification
- NY Department of State Security License
- CPR Certification (National CPR Foundation)
- NY State Fire Guard Certifications (F-03 & F-04)
Languages
Fluent in ASL
Timeline
Front Desk Agent & Doorman
The FIDI Hotel
12.2025 - Current
Residential Service Agent
AKA Times Square
07.2024 - 12.2025
Sales & Meeting Coordinator
Renaissance Historic Downtown Hotel
03.2023 - 04.2024
Front Desk Agent
Renaissance Historic Downtown Hotel
05.2022 - 03.2023
General Manager & Lead Technician
Sand.Off.All Carpet Cleaners
03.2021 - Current
Front Desk & Security Supervisor
Samsung Electronics America
09.2016 - 05.2022
High School Diploma -
Millennium Art Academy