Lexus Bottomley
Sparta,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
IMS Correctional Healthcare
11.2024 - Current
- Conduct, attitude, and demeanor are to always be professional and demonstrate compassion and concern for every inmate
- Additionally, all communications with correctional staff are to be professional
- Maintain patient confidentiality as it relates to federal and state health information and privacy laws
- Follow and uphold proper protocols, procedures, and security measures laid forth by correctional staff at all times in the workplace
Behavioral Health Technician
Life Alliance
11.2022 - Current
- Assisting member in activities and daily living in the home and community
- Assisting member with personal care needs
- Completing documentation of services via our digital records system
Certified Medical Assistant
Daymark Recovery Services
02.2023 - 11.2024
- Provides medication evaluation, medication checks, calls in prescriptions, obtains samples of UDS's, sometimes provides individual, group and family therapy, and subsequent paperwork
- Participates in interdisciplinary treatment planning, case support activities
- Participates in peer review process for therapist
Server
Roaring Gap Country Club
08.2019 - 11.2023
- Providing excellent customer service to Club members and guest
- Follow Club procedures and for handling and storing food products in a safe and sanitary manner
- Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service
Server
Muddy Creek Cafe
02.2018 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associates in Applied Science - Medical Assisting
Wilkes Community College
Wilkesboro, NC05.2023
General Education -
Forsyth Tech Community College
Winston Salem, NC05.2021
Skills
- Detail Oriented
- Advanced Computer Skills
- Crisis Intervention
- Time Management
- Conflict Management
- Interpersonal Skills
- Organization Skills
- Clinical Skills
- EMR Systems
- Customer service
- Active listening
- Critical thinking
Certification
- Certified Medical Assistant
- CPR / BLS Certified
- Certified in Tailored Care Management
- AED Certification
Timeline
Certified Medical Assistant
IMS Correctional Healthcare
11.2024 - Current
Certified Medical Assistant
Daymark Recovery Services
02.2023 - 11.2024
Behavioral Health Technician
Life Alliance
11.2022 - Current
Server
Roaring Gap Country Club
08.2019 - 11.2023
Server
Muddy Creek Cafe
02.2018 - 04.2019
General Education -
Forsyth Tech Community College
- Certified Medical Assistant
- CPR / BLS Certified
- Certified in Tailored Care Management
- AED Certification
Associates in Applied Science - Medical Assisting
Wilkes Community College
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