Lexus Fedd
Summary
To seek a position that appreciates exceptional interpersonal skills, time management and problem-solving skills. Organized and dependable candidate successful at managing multiple tasks with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Focus Services
Jacksonville, FL
08.2023 - Current
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Boosted first-call resolution rates with efficient problem-solving skills and product knowledge.
Picker & Packer
Remedy Intelligent Staffing
JACKSONVILLE, United States
11.2022 - 05.2023
- Pulled orders quickly to maintain demanding productivity goals.
- Worked fast to meet daily picking quotas.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines due to high volume.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Labeled boxes and containers with accurate order information fro items to be picked, sealed and delivered; minimizing shipping errors.
- Operated manual and electric pallet jacks to move merchandise.
- Utilized scanning equipment for picking items and verifying accuracy in inventory.
- Reviewed orders, picked product, and staged merchandize to be shipped.
- Demonstrated willingness to learn new tasks and increase skill levels.
Medical Supply Technician
Aerotek
JACKSONVILLE, United States
01.2022 - 07.2022
- Collaborated with medical staff to confirm availability of medical equipment for patient care.
- Assisted with coordination of medical equipment inventories.
- Monitored inventory levels to keep all medical equipment properly stocked.
- Assisted in project build-outs for replenishment areas.
- Evaluated medical supplies and recommended alternative and substitute items during periods of unavailability.
- Identified issues, analyzed information and provided problem-resolution
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained positive relationships with medical staff in assigned areas.
Residential Counselor
Daniel Kids/ Daniel Memorial
JACKSONVILLE, FL
09.2021 - 01.2022
- Supervised clients within 1 to 10 ratio ensuring client safety.
- Communicated behavior choices to residents outlining positive and negative consequences of choices.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Encouraged clients to develop self-advocacy skills and to become active participants in their own treatment plans.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Assisted residents in adhering to treatment plans by providing emotional support.
- Created mutually respectful environments and effectively set limits with clients that were appropriate to situation.
- Followed established guidelines for intervening with noncompliant or aggressive clients.
- Ensured client files and documentation were complete and accurate within prescribed times.
Service Desk Technician
Florida State University
Tallahassee, FL
03.2021 - 08.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented support interactions for future reference.
Education
Bachelor of Science - Family And Child Sciences
Florida Sate University
Tallahassee, FL12-2020
Skills
- Customer Service
- De-escalation techniques
- Customer relationships
- Technology proficient
- Technical Support
- Inventory monitoring
Timeline
Technical Support Representative
Focus Services
08.2023 - Current
Picker & Packer
Remedy Intelligent Staffing
11.2022 - 05.2023
Medical Supply Technician
Aerotek
01.2022 - 07.2022
Residential Counselor
Daniel Kids/ Daniel Memorial
09.2021 - 01.2022
Service Desk Technician
Florida State University
03.2021 - 08.2021
Bachelor of Science - Family And Child Sciences
Florida Sate University