Lexus Felder
Norwalk
Summary
Reliable and enthusiastic sales associate and team lead, committed to achieving sales goals while delivering exceptional customer service and strong product knowledge
Motivated professional with a passion for customer satisfaction and team collaboration. Leveraging strong communication and adaptability skills, excels in providing personalized support and guidance, fostering positive guest experiences across diverse retail settings.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Sales Associate/Supervisor
SSA GROUP MTQ
Norwalk
09.2024 - Current
- Supported daily operations of the gift shop and/or café, ensuring smooth customer flow and maintaining a positive guest experience within the aquarium environment.
- Provided excellent customer service, greeting guests, answering product or menu questions, and assisting with purchases, membership inquiries, and special requests.
- Led and supervised team members, assisting with shift assignments, delegating tasks, and helping staff stay on track during busy periods.
- Trained new employees on customer service standards, POS procedures, merchandising guidelines, and company policies.
- Handled cash management responsibilities, including opening and closing registers, counting drawers, processing deposits, and ensuring POS accuracy.
Sales advisor
The body shop
Norwalk
12.2021 - 03.2024
- Provided exceptional customer service, greeting shoppers, answering product questions, and offering personalized skincare and body-care recommendations.
- Promoted and enrolled customers in The Body Shop's loyalty program, clearly explaining benefits, incentives, and rewards to increase customer engagement.
- Upsold and cross-sold products by suggesting complementary items, new arrivals, and promotional sets to boost sales and enhance the customer's overall experience.
- Demonstrated strong product knowledge, including ingredients, skin benefits, and ethical brand values, to guide customers to the best solutions for their needs.
Jeweler
Beads works
Norwalk
06.2020 - 08.2021
- Designed and handcrafted custom jewelry pieces using beads, wire, findings, and mixed materials to meet client preferences and store design standards.
- Performed jewelry repairs and modifications, including restringing, re-beading, clasp replacement, and reinforcement of worn pieces.
- Assisted customers in selecting materials such as beads, gemstones, tools, and components, providing knowledgeable recommendations based on style, durability, and budget.
Education
CT State - General Studies
CT State
Norwalk, CT 09.2026 - 06.2028
Skills
- Team leadership
- Cash management
- Visual merchandising
- Product knowledge
- Upselling techniques
- Effective communication
- Adaptability
- Brand awareness
- Motivational skills
Timeline
CT State - General Studies
CT State
09.2026 - 06.2028
Sales Associate/Supervisor
SSA GROUP MTQ
09.2024 - Current
Sales advisor
The body shop
12.2021 - 03.2024
Jeweler
Beads works
06.2020 - 08.2021