Tania Sturm
Midvale
Summary
Results-driven Sales Professional with expertise in team leadership and customer engagement at Victoria's Secret PINK. Skilled in streamlining sales processes and enhancing customer service, alongside strong capabilities in product assembly and quality control. Proficient in operating production machinery, ensuring high-quality standards through meticulous attention to detail and adherence to safety protocols.
Overview
8
8
years of professional experience
Work History
Sales Associate/Supervisor
Victoria's Secret PINK
04.2024 - Current
- Enhanced sales operations by supervising daily activities and ensuring compliance.
- Trained new sales associates, boosting team performance and product knowledge significantly.
- Monitored inventory levels, coordinating restocks to ensure product availability.
- Executed visual merchandising strategies, creating engaging displays that attracted customers.
- Managed customer interactions across channels, maintaining consistent service quality.
- Resolved customer inquiries efficiently, providing exceptional support and fostering satisfaction.
Assembly Worker
Quartzdyne
05.2022 - 02.2025
- Ensured quality standards by assembling complex components with precision.
- Maintained production flow through efficient operation of assembly machinery.
- Identified and resolved defects by conducting routine product inspections.
- Optimized workflow processes with team collaboration, minimizing downtime effectively.
- Adhered to detailed assembly instructions and procedures consistently.
Sales Support
SnugZ USA
09.2021 - 03.2022
- Enhanced overall efficiency by proactively identifying and mitigating sales process bottlenecks.
- Strengthened client relationships by collaborating with sales, services, and operations teams.
- Facilitated customer inquiries, providing accurate product information and support.
- Enhanced sales conversions through effective communication and relationship-building techniques.
Member Experience Specialist
VASA Fitness
07.2020 - 03.2021
- Increased member retention by improving onboarding processes for new members.
- Enhanced member engagement via personalized communication and effective problem resolution.
- Delivered exceptional service during events by collaborating with fitness staff.
- Streamlined guest check-in and check-out processes at front desk operations.
- Resolved inquiries promptly, providing outstanding customer service to all guests.
- Managed payment processing, ensuring accurate billing and change giving for guests.
Assembly Line Production Worker
Ultradent Products
01.2018 - 10.2018
- Ensured efficient production flow by operating assembly line machinery effectively.
- Maintained compliance with safety and quality through regular product inspections.
- Optimized workflow and reduced downtime by collaborating with team members.
- Assembled components accurately and efficiently using specialized machinery.
- Upheld cleanliness and organization of work area, following safety regulations.
Education
High School Diploma -
Hunter High School
West Valley City, UT05-2017
Skills
- Brand awareness
- Strong leadership
- Sales processes
- Customer service
- Customer support
- Product assembly
- Assembly and production
- Repetitive work
Languages
Spanish
Full Professional
Timeline
Sales Associate/Supervisor
Victoria's Secret PINK
04.2024 - Current
Assembly Worker
Quartzdyne
05.2022 - 02.2025
Sales Support
SnugZ USA
09.2021 - 03.2022
Member Experience Specialist
VASA Fitness
07.2020 - 03.2021
Assembly Line Production Worker
Ultradent Products
01.2018 - 10.2018
High School Diploma -
Hunter High School