Lexus Krupp
Genoa,OH
Summary
With a proven track record of success in the financial and retail sectors, I approach client service and sales with a result-driven mindset. My Bachelor’s degree in Management and Technology, with a concentration in Continuous Improvement, and my membership in the National Society of Leadership and Success, attest to my commitment to excellence. Throughout my career, I have consistently achieved promotions through goal-oriented efforts and a genuine desire to help clients achieve financial stability. My experience encompasses banking operations, customer relationship management, and leadership, all supported by my Retail Management Certification from Central Carolina Community College. I thrive in fast-paced, goal-oriented environments where strategic thinking and exceptional service are paramount.
Overview
12
12
years of professional experience
Work History
Contact Center Personal Banker II
U.S. Bank
08.2021 - Current
- Cultivate professional and friendly interactions with customers to enhance service experience.
- Execute account maintenance tasks, including closing accounts and updating customer addresses.
- Educate customers on using online banking and mobile applications for improved accessibility.
Premier Client Banker
First Citizens Bank
Raleigh, NC
08.2018 - 08.2021
- Surpassed monthly sales goals of $400,000 in loans and over 20 checking accounts opened.
- Registered with NMLS and closed Real Estate loans promptly.
- Executed monthly partnership objectives and expanded outreach to target markets.
- Consistently achieved over 100% of goals in loans and checking account categories each month.
- Collaborated with clients to identify financial goals and develop actionable strategies.
- Excelled in outbound calling efforts targeting clients in Georgia and Florida.
- Received Spectacular Achievement award for outstanding performance in first year on new team during 2022.
Financial Services Representative
First Citizens Bank
Statesville, NC
08.2018 - 08.2021
- Conducted meetings with applicants to gather information for loan applications and address inquiries about processes.
- Exceeded monthly loan goals by generating $50,000 in funding.
- Contacted prospective customers to present service offerings and explain available options.
- Managed personal and business clients, including handling business loan requests.
Universal Banker Sales and Service Representative
First Citizens Bank
Statesville, NC
08.2018 - 08.2021
- Delivered exceptional customer service by utilizing in-depth product knowledge to create positive experiences.
- Worked on teller line and personal banker side, enhancing service delivery.
- Exceeded monthly checking account goals, achieving 14 accounts per month.
- Provided financial guidance during account openings and assisted clients in establishing credit.
Full Time Float Sales and Service Representative
First Citizens Bank
Mooresville, NC
08.2018 - 08.2021
- Contacted customers post-sale to recommend additional services or products.
- Processed checks and managed deposits efficiently.
- Surpassed referral targets for mortgage and investment partners.
- Verified vault balance at day's end to maintain financial accuracy.
Teller Operations Supervisor
PNC
Whitehouse, OH
02.2017 - 02.2018
- Established operational standards and productivity targets to enhance efficiency.
- Motivated and trained employees, resulting in increased team productivity.
- Planned and scheduled work shifts to optimize resource allocation.
- Ensured branch achieved operational goals through rigorous performance monitoring.
- Provided coaching and guidance during weekly one-on-one check-ins with direct reports.
- Maintained high referral levels to mortgage, insurance, and loan partners from personal and team networks.
Flooring Specialist
Home Depot
Perrysburg, OH
01.2016 - 01.2017
- Cultivated customer loyalty and retention through outstanding shopping experiences.
- Achieved two Homer Awards for exceptional customer service.
- Provided comprehensive product information and assisted customers in locating merchandise.
- Delivered enthusiastic responses to customer inquiries both in-store and over the phone.
- Promoted key items effectively to enhance sales performance.
- Secured contractor installations for Home Depot clients, boosting service offerings.
Full Time Teller
Huntington Bank
Perrysburg, OH
01.2015 - 01.2016
- Processed cash checks, made deposits, and verified wire transfers.
- Balanced drawer accurately at day’s end.
- Verified signatures and endorsements for correctness.
Cashier
Kohls
Champaign, IL
01.2014 - 01.2015
- Recognized leader among cashiers for credit card and rewards card transactions.
Education
Bachelors - Business Management And Technology
Bowling Green State University
Bowling Green, OH01-2025
High School Diploma -
Mahomet Seymour High School
Mahomet, IL05.2014
Associate of Applied Science - Business Administration
Central Carolina Community College
Sanford, NCSkills
- Client relationship management
- Sales negotiation
- Team collaboration
- Financial product knowledge
- Credit card processing
- Customer loyalty strategies
- Referral generation
- Financial services expertise
- Banking operations
- Time management skills
- Microsoft Teams and Office proficiency
- Complex problem solving
- Service orientation
- Cognitive flexibility
- Emotional intelligence
- Project management
- Sales strategies
Accomplishments
- NMLS registered
- Accelerate Lite Certification earned through First Citizens Bank
- Developing Perspectives Certification earned through First Citizens Bank
- Business Administration Retail Management Certificate through Central Carolina
Timeline
Contact Center Personal Banker II
U.S. Bank
08.2021 - Current
Premier Client Banker
First Citizens Bank
08.2018 - 08.2021
Financial Services Representative
First Citizens Bank
08.2018 - 08.2021
Universal Banker Sales and Service Representative
First Citizens Bank
08.2018 - 08.2021
Full Time Float Sales and Service Representative
First Citizens Bank
08.2018 - 08.2021
Teller Operations Supervisor
PNC
02.2017 - 02.2018
Flooring Specialist
Home Depot
01.2016 - 01.2017
Full Time Teller
Huntington Bank
01.2015 - 01.2016
Cashier
Kohls
01.2014 - 01.2015
Bachelors - Business Management And Technology
Bowling Green State University
High School Diploma -
Mahomet Seymour High School
Associate of Applied Science - Business Administration
Central Carolina Community College