Cristina Herrera
Odessa
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Personal Banker II
Frost Bank
Odessa, TX
01.2019 - Current
- Developed personalized banking solutions to enhance customer satisfaction and retention.
- Managed daily operations of branch activities, ensuring compliance with regulations and policies.
- Mentored junior staff on financial products, improving team performance and knowledge base.
- Analyzed client financial needs and recommended appropriate banking services for optimal results.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Achieved recognition for outstanding customer service, setting benchmark for colleagues.
- Identified opportunities for business growth by analyzing client feedback and market trends.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders and other third parties.
- Monitored pipelines to track and log status of loans.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Delivered personalized banking solutions to high-net-worth clients, solidifying trust and satisfaction.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Led training sessions on new banking software, increasing team efficiency and service delivery.
Education
No Degree -
Odessa College
Odessa, TXHigh School Diploma -
Odessa High School
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Fraud prevention
- Cash handling
- Client relationship management
- Relationship building and management
- Issues resolution
- Account management
- Cross-selling products
- Credit history review
- Organizational skills
- Computer literacy
- Risk assessment
- Microsoft office
- Data entry
- Upselling
- Rapport building
Accomplishments
- Achieved monthly incentive goals for accounts and loan dollar amounts.
- Submitted/approved referrals for qualified customers for upselling third party products.
- Efficient with salesforce.
Circle of Excellence
Yearly achievement honor for top performers.
Timeline
Personal Banker II
Frost Bank
01.2019 - Current
No Degree -
Odessa College
High School Diploma -
Odessa High School