Alyssa Prather
Indianapolis,IN
Summary
Proven track record in enhancing customer satisfaction and loyalty at Fifth Third Bank, adept in relationship building and financial advising. Leveraged interpersonal skills and banking policies knowledge to expand client base and improve service delivery, achieving top performance metrics. Skilled in fraud prevention and client relationship management, consistently exceeding sales targets.
Overview
14
14
years of professional experience
Work History
Personal Banker II
Fifth Third Bank
Indianapolis
07.2022 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Cross-sold bank products and services to meet customer needs and provide options.
Personal Banker I
Fifth Third Bank
Indianapolis
11.2021 - 07.2022
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Lead Teller
Fifth Third Bank
Indianapolis
08.2020 - 11.2021
- Managed cash inventory, ensuring accurate balancing of vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across my team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within my team.
- Investigated and promptly resolved issues with patron accounts.
Part Time Teller
Fifth Third Bank
Indianapolis
08.2019 - 08.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Lead Teller
Chase Bank
Indianapolis
02.2018 - 06.2019
- Managed cash inventory, ensuring accurate balancing of vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across my team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
Customer Service Representative
Indianapolis Power & Light Company
Indianapolis
06.2015 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Community Event Coordinator
The Salvation Army
Indianapolis
11.2010 - 08.2011
- Implemented creative solutions to logistical challenges, ensuring smooth event operations from start to finish.
- Spearheaded innovative initiatives that fostered a sense of unity among diverse community members.
- Cultivated relationships with media outlets to secure favorable coverage of community events and initiatives.
- Boosted community engagement by organizing and executing diverse, inclusive events.
- Mentored junior staff members in best practices for event management, contributing to overall team success.
Education
No Degree - Business Administration And Management
Ivy Tech Community College of Indiana
Indianapolis, IN05.2012
High School Diploma -
Southport High School
Indianapolis, IN05.2010
Skills
Issues Resolution
Relationship Building
Branch operations
Customer Service
Customer Satisfaction
Client Relationship Management
Cash Handling
Fraud prevention
Attention to Detail
Relationship building and management
Interpersonal Skills
Banking Policies and Procedures
Timeline
Personal Banker II
Fifth Third Bank
07.2022 - Current
Personal Banker I
Fifth Third Bank
11.2021 - 07.2022
Lead Teller
Fifth Third Bank
08.2020 - 11.2021
Part Time Teller
Fifth Third Bank
08.2019 - 08.2020
Lead Teller
Chase Bank
02.2018 - 06.2019
Customer Service Representative
Indianapolis Power & Light Company
06.2015 - 12.2018
Community Event Coordinator
The Salvation Army
11.2010 - 08.2011
No Degree - Business Administration And Management
Ivy Tech Community College of Indiana
High School Diploma -
Southport High School