Amirah Avant
Des Moines,IA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Personal Banker II
Community State Bank
05.2022 - Current
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Expanded client base by promoting new financial products.
- Backed up teller team by handling needs of new and existing customers at main counter.
Baker
Cheesecake Factory Inc
02.2022 - 05.2022
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Account Resolution Specialist
Wells Fargo
10.2019 - 10.2021
- Documented all actions performed and interactions with customers.
- Assessed individual situations and developed effective and appropriate resolutions.
- Negotiated arrangements to manage defaults, payment plans or full remittance of balance owed.
- Completed in-depth research to investigate claims and resolve problems.
- Monitored aging accounts and reached out to customers to discuss payments.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Freight Officer
Securitas
04.2018 - 05.2019
- Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Reported safety and fire hazards observed on routine patrols and during inspections.
Third Key Manager
Claires
08.2017 - 04.2018
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Developed professional relationships to improve retention of key customers.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
Education
High School Diploma -
North High School
Des Moines05.2017
Skills
- Banking
- Portfolio Assessment
- Banking Policies and Procedures
- Client Acquisition and Retention
- Loans
- Issues Resolution
- Fraud Prevention
- Relationship Building
- Account Maintenance
- Cross-Selling and Upselling
Timeline
Personal Banker II
Community State Bank
05.2022 - Current
Baker
Cheesecake Factory Inc
02.2022 - 05.2022
Account Resolution Specialist
Wells Fargo
10.2019 - 10.2021
Freight Officer
Securitas
04.2018 - 05.2019
Third Key Manager
Claires
08.2017 - 04.2018
High School Diploma -
North High School