Maria Briceno
Chantilly,VA
Summary
Bi-lingual (Spanish an English) Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Personal Banker II
Primis Bank
Fairfax, VA
06.2017 - 08.2022
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Performed vault duties to handle large deposits of up to $120,000.00 and distribute currency to coworkers.
- Presented new and additional products and services to existing customers.
- Backed up teller team by handling needs of new and existing customers at main counter.
Head Teller
SONABANK
Fairfax , VA
07.2008 - 06.2017
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Replenished ATM funds in empty canisters prior to validation process.
Teller
Provident Bank
Merrifield, VA
05.2004 - 07.2008
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Teller
Southern Financial Bank
Merrifield, VA
02.1999 - 05.2004
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Customer Service Representative
The Cosmetic Center
Fairfax, VA
04.1994 - 11.1999
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Science - Business Administration
College Federico Villareal University of Peru
12.1982
High School Diploma -
Teresa G.Fanning in Peru
12.1971
Skills
- Monthly Audits
- Credit and Debt Card Processing
- Anti Money Laundering (AML)
- Cash Vault Auditing
- Banking
- Teller Transactions
- Deposit Verification
- Verbal and Written Communication
- Banking Policies and Procedures
- Customer Service
- Community Reinvestment Act
- MS Excel
Timeline
Personal Banker II
Primis Bank
06.2017 - 08.2022
Head Teller
SONABANK
07.2008 - 06.2017
Teller
Provident Bank
05.2004 - 07.2008
Teller
Southern Financial Bank
02.1999 - 05.2004
Customer Service Representative
The Cosmetic Center
04.1994 - 11.1999
Associate of Science - Business Administration
College Federico Villareal University of Peru
High School Diploma -
Teresa G.Fanning in Peru
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