Rafael Medina
Silt
Summary
Seasoned banking professional with a proven track record at Alpine Bank, excelling in relationship building and financial advisement. Demonstrated expertise in branch operations and fraud prevention, significantly enhancing client trust and satisfaction. Skilled in leveraging sales expertise to meet and exceed business targets, fostering long-lasting customer relationships through exceptional service and personalized banking solutions.
Overview
7
7
years of professional experience
Work History
Personal Banker II
Alpine Bank
08.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Personal Banking Representative I
Alpine Bank
05.2023 - 08.2024
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Handled sensitive customer information with utmost confidentiality, adhering to strict privacy guidelines.
- Resolved customer complaints in a timely manner, maintaining professionalism while addressing concerns empathetically.
- Supported the achievement of sales targets by actively promoting special promotions and incentives.
Customer Service Representative
Alpine Bank
01.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Demolition
MG Construction
01.2019 - 09.2021
- Supported safe working environments through adherence to OSHA regulations during all phases of demolition work.
- Contributed to cost savings by effectively identifying and selecting appropriate demolition methods for each project.
- Contributed to successful project completion by performing essential demolition and excavation tasks.
- Collaborated with interdisciplinary teams including architects, engineers, and inspectors during renovation or demolition projects involving asbestos-containing materials.
Landscaper
Harvey Paparo
01.2018 - 12.2019
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Education
Associate of Arts - Business
Colorado Mountain College
Rifle, CO05-2021
High School Diploma -
Coal Ridge High School
New Castle, CO05-2019
Skills
- Branch operations
- Fraud prevention
- Sales expertise
- Relationship building and management
- Banking
- Loans
- Financial advisement
- Member support
- Banking regulations
- Cash vault audit
- Client Relationship Management
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Personal Banker II
Alpine Bank
08.2024 - Current
Personal Banking Representative I
Alpine Bank
05.2023 - 08.2024
Customer Service Representative
Alpine Bank
01.2022 - 05.2023
Demolition
MG Construction
01.2019 - 09.2021
Landscaper
Harvey Paparo
01.2018 - 12.2019
Associate of Arts - Business
Colorado Mountain College
High School Diploma -
Coal Ridge High School
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