Blake Lilge
807 W Mineral St. De Soto,MO
Summary
Dynamic banking professional with proven expertise at Commerce Bank in relationship building and client management. Recognized for exceeding performance metrics while delivering exceptional customer service. Skilled in cash handling and fraud prevention, I excel in fostering client satisfaction and driving business development through tailored financial solutions.
Overview
11
11
years of professional experience
Work History
Personal Banker II
Commerce Bank
Arnold, MO
10.2023 - Current
- Assisted customers with account inquiries and transaction processing
- Educated clients on banking products and services to enhance financial literacy
- Supported branch operations by maintaining accurate records and documentation
- Collaborated with team members to streamline customer service processes
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Recommend Home Equity/Mortgage Solutions for debt consolidation, remodeling, etc.
Personal Banker I
Commerce Bank
Arnold, MO
11.2022 - 10.2023
- Assisted clients in opening and managing accounts, ensuring compliance with bank policies.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Educated customers on banking products, enhancing financial literacy and product understanding.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed deposits and withdrawals accurately.
- Participate in team meetings, and mentorships to foster professional development and growth.
Shift Leader
Walgreens
De Soto, MO
11.2020 - 11.2022
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained new team members on procedures, safety protocols, and customer service standards.
- Managed inventory levels, ensuring timely restocking of shelves and maintaining product availability.
- Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored employee performance, providing feedback to improve efficiency and teamwork.
- Open/Close store in place of store manager (Key holder experience).
- Prepare nightly deposits, balance drawers, count vault, and order currency for store as needed.
Designated Hitter/Pharmacy Tech
Walgreens
Arnold, MO
09.2018 - 11.2020
- Collaborated with team to ensure timely product restocking and inventory management.
- Maintained cleanliness and organization of store displays and merchandise.
- Assist pharmacy team as needed with filling and checking out patients.
- Assist with administering flu and covid immunizations in store and at mobile clinics.
- Up-sell Walgreens Prescription Savings Club, and Medicare Part D services.
- Enroll customers in loyalty program Balance Rewards and Save A Trip Refills for medication adherence.
Cashier
Walgreens
De Soto, MO
06.2015 - 09.2018
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Assisted customers with product inquiries, providing knowledgeable recommendations to enhance shopping experience.
- Maintained organized checkout area, optimizing workflow and minimizing wait times for customers.
- Trained new cashiers on register operations and customer service protocols, fostering team cohesion.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer loyalty by participating in rewards program enrollment.
Education
Associate of Arts - Business Administration
Jefferson College
Hillsboro, MO08.2019
Skills
- Relationship building
- Branch operations
- Customer service
- Client relationship management
- Cash handling
- Fraud prevention
- Attention to detail
- Loans
- Financial services
- Cross-selling and upselling
- Business development
- Data entry
- Multitasking Abilities
- Task prioritization
- Microsoft office
- Leadership skills
- Problem-solving abilities
- Risk assessment
Timeline
Personal Banker II
Commerce Bank
10.2023 - Current
Personal Banker I
Commerce Bank
11.2022 - 10.2023
Shift Leader
Walgreens
11.2020 - 11.2022
Designated Hitter/Pharmacy Tech
Walgreens
09.2018 - 11.2020
Cashier
Walgreens
06.2015 - 09.2018
Associate of Arts - Business Administration
Jefferson College