Hanna Ayers
Gatesville
Summary
Proven relationship builder and adept in banking operations, I excell at Cadence Bank by enhancing customer trust and satisfaction through exceptional service. Leveraging skills in customer service and banking policies, I significantly contributed to business growth and client retention. My expertise in cross-selling and upselling, combined with a strong foundation in cash handling, drove consistent achievements across roles to include Teller, Personal Banker, and Trainer.
Overview
12
12
years of professional experience
Work History
Personal Banker II
Cadence Bank
03.2019 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Fresh Cap II Associate
Walmart
07.2018 - 02.2019
- Implemented inventory management strategies to optimize stock levels.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
Lead Kennel Technician
Coryell Veterinary Clinic
01.2016 - 07.2018
- Established open lines of communication with clients regarding their animals'' progress, fostering transparency and trust.
- Conducted regular facility maintenance checks to ensure a safe environment for both staff members and animals housed within the kennel.
- Maintained detailed records on each animal''s history, vital statistics, and medical treatments, enabling thorough tracking of individual needs and progressions.
- Optimized space utilization within the facility to accommodate a growing number of animals without compromising their comfort or safety.
- Streamlined feeding schedules to ensure consistency in providing balanced nutrition to each animal.
Sporting Goods Sales Associate
Walmart
12.2014 - 04.2017
- Maintained store displays and followed store housekeeping standards and procedures to provide assortment of sporting goods.
- Ticketed items with pricing and mark-downs and restocked sales floor according to merchandising plan.
- Processed sales transactions with point of sale system, upselling loyalty program and private label credit cards.
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Followed company standards for merchandise presentation and planograms of best apparel and equipment brands in sporting goods.
- Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
Cashier
Brookshire Brothers Grocery
05.2013 - 11.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Science - Science
Ranger College
Ranger, TX05-2027
High School Diploma -
Hamilton High School
Hamilton, TX05-2015
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Cash handling
- Relationship building and management
- Banking
- Banking policies and procedures
- Loans
- Relationship management
- Teller support
- Cross-selling and upselling
Timeline
Personal Banker II
Cadence Bank
03.2019 - Current
Fresh Cap II Associate
Walmart
07.2018 - 02.2019
Lead Kennel Technician
Coryell Veterinary Clinic
01.2016 - 07.2018
Sporting Goods Sales Associate
Walmart
12.2014 - 04.2017
Cashier
Brookshire Brothers Grocery
05.2013 - 11.2014
Associate of Science - Science
Ranger College
High School Diploma -
Hamilton High School
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