Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonja Bejdaoui

Houston,TX

Summary

Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Over 19years of progressive experience in retail banking. Talented person adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Meticulously organized individual proficient in time management. Offer professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, and inventory management. Versatile Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member skilled in cash handling processes and management principles. Capable banker with outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

23
23
years of professional experience

Work History

Personal Banker II

BancorpSouth Bank
Houston, TX
02.2020 - Current
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Promoted all financial products by maintaining excellent service offering knowledge.
  • Processed customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.
  • Assisted customers with setting up or closing accounts and signing up for new services.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Resolved problems, improved operations and provided exceptional service.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used coordination and planning skills to achieve results according to schedule.
  • Exceeded goals through effective task prioritization and great work ethic.

Lead Teller/Assistant Banker

JPMorgan Chase Bank
Houston, TX
04.2002 - 01.2020
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Served needs of customers in busy environment.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Educated customers on use of banking website and mobile apps.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Identified issues, analyzed information and provided solutions to problems.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Served needs of more than fifty customers in busy banking environment
  • Managed team of six employees, overseeing training and professional growth of employees

Education

Some College (No Degree) -

North Harris Community College
Kingwood, TX

High School Diploma -

Kingwood High School
Kingwood, TX
05.1990

Skills

  • Banking
  • Financial Product Knowledge
  • Cash Handling
  • Teller auditing
  • NCR Cash recycler
  • Compliance, banking laws and regulations
  • Night and safe deposit procedures
  • Rapid 10-key data entry
  • Consumer banking specialist

Timeline

Personal Banker II

BancorpSouth Bank
02.2020 - Current

Lead Teller/Assistant Banker

JPMorgan Chase Bank
04.2002 - 01.2020

Some College (No Degree) -

North Harris Community College

High School Diploma -

Kingwood High School
Sonja Bejdaoui