Lexus Shands
London
Overview
12
12
years of professional experience
1
1
Certification
Work History
Student Instructor
Stewardship Driving
12.2023 - Current
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Led after-school tutoring sessions for students requiring extra assistance, improving their understanding of course material and boosting confidence.
- Served as a mentor for struggling students, offering additional support and guidance both inside and outside the classroom setting.
- Fostered a positive learning environment with clear expectations, consistent feedback, and support for all students.
Customer Service Representative
Cognizant Technology Solutions
03.2022 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
FedEx Freight
11.2017 - 03.2022
- Calling and receive customer calls
- Customer service, contact customers for claims on damaged shipments, emails, accops system and making sure shipments move back free astray or charge them
Manager
Pizza Hut
06.2013 - 11.2020
- Manage hours, customer satisfaction, answer customer questions and concerns, excel and emails sent out daily
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
Education
High school diploma -
Plainfield High School
Plainfield, IN05.2015
Skills
- Phone etiquette
- Customer support
- Data Entry
- Microsoft Excel
- Customer Service
- Forklift
- Shipping & Receiving
- Typing
- Warehouse Experience
- Microsoft Word
- Freight Experience
- Computer Operation
Certification
Forklift Certification
Timeline
Student Instructor
Stewardship Driving
12.2023 - Current
Customer Service Representative
Cognizant Technology Solutions
03.2022 - 04.2023
Customer Service Representative
FedEx Freight
11.2017 - 03.2022
Manager
Pizza Hut
06.2013 - 11.2020
High school diploma -
Plainfield High School
Forklift Certification
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