Summary
Overview
Work History
Skills
Timeline
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Lexus Ward

Arlington,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Eyelash Extension Technician

Lex Lash Co
Dallas, Texas
10.2019 - Current
  • Handled scheduling efficiently, maximizing appointment availability while avoiding overbooking or double-booking situations.
  • Increased salon revenue by offering a variety of eyelash extension styles and techniques.
  • Maintained a clean and organized work station, ensuring a comfortable and sanitary environment for clients.
  • Contributed to increased social media presence by sharing before-and-after photos showcasing outstanding eyelash extension transformations.

Fulfillment Clerk

National Healthcare Corp
09.2018 - 08.2021
  • Optimized storage space utilization by regularly reorganizing inventory based on item popularity and seasonal trends.
  • Conducted routine audits of inventory levels, identifying discrepancies early on to prevent any negative impact on order fulfilment processes or customer satisfaction ratings.
  • Provided excellent customer service while resolving shipment discrepancies or issues related to damaged merchandise promptly and professionally.
  • Received positive feedback from customers for prompt service and attention to detail in fulfilling their orders.

Administrative Assistant

Hi-Man Communications
05.2017 - 08.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Manager

Caddo Mills Freight
03.2015 - 05.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Skills

  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Spreadsheets
  • Computer proficiency

Timeline

Eyelash Extension Technician

Lex Lash Co
10.2019 - Current

Fulfillment Clerk

National Healthcare Corp
09.2018 - 08.2021

Administrative Assistant

Hi-Man Communications
05.2017 - 08.2018

Manager

Caddo Mills Freight
03.2015 - 05.2017

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Lexus Ward