Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Macin Woods

Ocala

Summary

Dynamic Eyelash Extension Technician and seasoned team leader with a proven track record at Piesanos Stone Fired Pizza, enhancing team productivity and customer satisfaction. Expert in creative problem-solving and customer relations, significantly increasing salon revenue through innovative eyelash techniques. Skilled in new hire training and maintaining high service standards.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Eyelash Extension Technician

Phenix Salon Suites
06.2024 - Current
  • Handled scheduling efficiently, maximizing appointment availability while avoiding overbooking or double-booking situations.
  • Increased salon revenue by offering a variety of eyelash extension styles and techniques.
  • Maintained a clean and organized work station, ensuring a comfortable and sanitary environment for clients.
  • Contributed to increased social media presence by sharing before-and-after photos showcasing outstanding eyelash extension transformations.
  • Addressed any client concerns promptly and professionally, ensuring total satisfaction with their eyelash extension experience.
  • Educated clients on proper maintenance techniques for their extensions, resulting in fewer issues or complaints.
  • Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
  • Recommended flattering style and color of eyelashes to enhance client's natural appearance.
  • Conducted thorough consultations prior to appointments to determine clients'' desired outcomes and suggest appropriate services.

Lead Carryout Trainer/Server

Piesanos Stone Fired Pizza
10.2023 - Current
  • Enhanced team performance for increased productivity through targeted training sessions.
  • Implemented feedback mechanisms for continuous improvement.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Footwear Associate

Dicks Sporting Goods
02.2022 - 10.2022

.

  • Maintained a clean and visually appealing store environment, ensuring an enjoyable shopping experience for all customers.
  • Developed strong product knowledge through ongoing training sessions and self-directed learning efforts, enabling confident assistance to customers seeking guidance on specific items or features.
  • Used proper sizing and fit guidelines to provide best experience for customers.
  • Supported loss prevention efforts by adhering to company policies and reporting any suspected theft or misconduct immediately to supervisors.

Brand Representative/Retail Sales Associate

Hollister.Co
09.2021 - 01.2022
  • Completed floorsets, filled floor, and rang up customers.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and appealing store.
  • Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.
  • Organized and stocked merchandise to keep necessary levels for sales demand.

Grocery Bagger

Publix
06.2020 - 09.2021
  • Followed store policies for bagging and handling merchandise.
  • Loaded bags into customers' carts or vehicles to ensure convenience.
  • Adapted to different bagging techniques based on customer preferences.
  • Reduced wait times for customers by quickly and accurately bagging groceries.
  • Collected carts from parking lot and designated return locations.
  • Retrieved items for customers and verified prices.

Education

Esthetician License - Facial Specialist

The Academy Esthetics And Nails
Ocala, FL
05-2024

High School Diploma -

Forest High School
Ocala, FL
05-2022

Skills

  • New hire training
  • Planning and coordination
  • Creative problem solving
  • Data entry
  • Active listening
  • Customer relations
  • Payment processing
  • Professional telephone demeanor

Certification

  • Esthetician License - [State] Board of Cosmetology.

Timeline

Eyelash Extension Technician

Phenix Salon Suites
06.2024 - Current

Lead Carryout Trainer/Server

Piesanos Stone Fired Pizza
10.2023 - Current

Footwear Associate

Dicks Sporting Goods
02.2022 - 10.2022

Brand Representative/Retail Sales Associate

Hollister.Co
09.2021 - 01.2022

Grocery Bagger

Publix
06.2020 - 09.2021
  • Esthetician License - [State] Board of Cosmetology.

Esthetician License - Facial Specialist

The Academy Esthetics And Nails

High School Diploma -

Forest High School
Macin Woods