Anna Villa
La Quinta,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Eyelash Extension Technician
Fabulash Girl
La Quinta, CA
11.2016 - Current
- Cleaned and sanitized tools before each use to ensure a safe and hygienic service.
- Apply semi-permanent extensions safely and precisely to clients' natural lashes.
- Taking payments and booking follow-up appointments.
- Good understanding of products and techniques that respect clients' health and safety.
- Communicate with clients to make them feel comfortable and enjoy their experience.
Food and Beverage Server
Applebees
Indio, CA
03.2015 - 11.2016
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
- Consistency followed standard operating procedures for opening and closing the restaurant each day.
- Monitored, guessed, satisfaction levels throughout meal services by observing interactions between servers and customers.
- Processed payment transactions using point-of-sale systems accurately and efficiently.
- Trained new employees on menu items, proper handling of food sanitation protocols, and cashiering techniques.
Education
Associate of Arts - Interior Design
Brooks College
Long Beach, CA05-2005
Skills
- Telephone etiquette
- Customer service excellence
- Product knowledge
- Team training and development
- Client relations
- Multitasking
- Time management
- Appointment scheduling
- Excellent communication
- Problem solving
- Upselling and cross-selling
Languages
Spanish
Native/ Bilingual
Timeline
Eyelash Extension Technician
Fabulash Girl
11.2016 - Current
Food and Beverage Server
Applebees
03.2015 - 11.2016
Associate of Arts - Interior Design
Brooks College
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