Lexy Sanchez
Bronx,NY
Summary
Compassionate care coordinator and administrative assistant with 7 years of experience in high-volume medical environments. Proven ability to manage multiple responsibilities while ensuring effective communication between patients and healthcare teams. Expertise in case management and service coordination, adept at resolving complaints and inquiries to enhance patient access and satisfaction. Strong knowledge of healthcare policies and procedures, contributing to a supportive and efficient care environment.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Mount Sinai Hospital
New York, USA
01.2022 - Current
- Managed operational needs by implementing daily, weekly, and monthly task lists to streamline operations and improve patient satisfaction.
- Built collaborative relationships within office to ensure alignment in patient care & achieve administrative goals.
- Improved productivity by reviewing and modifying operations and workflows.
- Established clear office procedure, priorities and deadlines to support staff & improve efficiency.
- Managed patient care by scheduling multi-department appointments in coordination as the same day as their appointment with the physician.
- Updated EPIC databases and spreadsheets regularly to maintain accurate patient call logs & track progress.
- Reorganized email and communication systems, reducing scheduling errors, improving patient outreach and scheduling processes.
- Received and distributed incoming mail, faxes, medical record requests etc.
- Answered high volume of calls on multi-line phone system, relayed detailed messages, resolved any concerns while assisting patient with scheduling needs.
- Acted as the first point of contact for patient questions, addressed concerns with empathy and ensuring a positive patient experience.
Administrative Assistant
Boston Road Medical Center
Bronx, USA
07.2017 - 03.2020
- Performed general office duties, including answering a multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Provided multifaceted services to career professionals by running errands and scheduling appointments.
- Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Promoted office efficiency by coordinating charts, scanning documents, completing insurance forms, and helping patients with diverse needs.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
High School Diploma -
Academy of Mount Saint Ursula
Bronx, NY06.2019
Some College (No Degree) - Speech Pathology
Lehman College of The City University Of New York
Bronx, NYSkills
- Fluent in English and Spanish
- Patient relations and communication
- Calendar and scheduling management
- Proficient in EMR/EHR systems
- Database administration skills
- Prioritization of tasks
- Management of records and files
- Processing of insurance intake
- Collaboration and team support
- Strategies for conflict resolution
- Management of correspondence
- Coordination in clinical settings
- Healthcare documentation and data tracking
- Computer proficiency skills
- Techniques for time management
- Expertise in office procedures
- Follow-up care and patient scheduling
- Strategies for workflow management
- Communication effectiveness skills
- Knowledge of medical terminology
- Management of inventory
Timeline
Patient Care Coordinator
Mount Sinai Hospital
01.2022 - Current
Administrative Assistant
Boston Road Medical Center
07.2017 - 03.2020
High School Diploma -
Academy of Mount Saint Ursula
Some College (No Degree) - Speech Pathology
Lehman College of The City University Of New York