Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Liliana Brolo

Chicago,IL

Summary

Focused customer relations professional skilled in, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering more than4 years of experience in related roles, as well as passion for improving service, enhancing knowledge and exceeding expectations.

Overview

12
12
years of professional experience

Work History

Patient Care Coordinator

Chicago Northside MRI Center
08.2021 - Current
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Verified patient insurance eligibility and entered patient information into system.
  • Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Answered incoming calls, scheduled appointments and filed medical records.

Customer Service Representative

Charlies Food Market
02.2020 - Current
  • Maintain excellent customer relation
  • Documented all customer inquiries thoroughly and professionally
  • Processed money transactions to both domestic and international destinations
  • (Sending, Receiving, Bill payment, etc.)
  • Recieve and stocked merchandise in place

Cashier

Cermak Fresh Produce
04.2017 - 08.2018
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Counted cash in register drawer at beginning and end of shift
  • Reviewed weekly sales circulars and monitored price changes

Customer Service Representative

Dominos Pizza
08.2016 - 04.2017
  • Answered constant flow of customer calls
  • Answered customer telephone calls promptly to avoid on-hold wait times, and average of50 calls per day
  • Politely assisted customers in person and via telephone

Cashier

Fruityland
06.2013 - 11.2015
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Stock and maintain supply rooms
  • Resolve customer complaints, guide them and provide relevant information
  • Take orders from customers over the phone and in restaurant( Prepping)

Education

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Theodore Roosevelt Highschool
Chicago, IL

Skills

  • Money handling abilities
  • Complaint resolution
  • Bi-lingual (Fluent English and Spanish)
  • Hands on learner
  • Stock management
  • Positive and friendly
  • Quick learner
  • Reliable employee
  • HIPAA compliance
  • Appointment scheduling
  • Patient relations
  • Insurance verification
  • Patient registration
  • Proficient in software

Timeline

Patient Care Coordinator

Chicago Northside MRI Center
08.2021 - Current

Customer Service Representative

Charlies Food Market
02.2020 - Current

Cashier

Cermak Fresh Produce
04.2017 - 08.2018

Customer Service Representative

Dominos Pizza
08.2016 - 04.2017

Cashier

Fruityland
06.2013 - 11.2015

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Theodore Roosevelt Highschool

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Liliana Brolo