Leya Fuentes
Chicago,IL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Rite Liquors Chicago
02.2022 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Processed cash payments accurately and efficiently
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Served high customer volumes during special events, nights, and weekends.
Shift Supervisor
Pet Supplies Plus
02.2021 - 02.2022
- Provided on-the-job training to new staff members.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Maintained accurate records of daily transactions and deposits.
- Collaborated with management to plan special events or promotions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Server/Waiter
Mid Kitchen
05.2019 - 02.2021
- Monitored dining room for cleanliness and proper set-up at all times.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Server/Bartender
Nam's Noodle & Karaoke Bar
06.2017 - 05.2019
- Giving prompt, consistent, and exceptional service to each and every customer
- Bussing, cleaning, and preparing tables
- Daily restocking, organization, cleanliness and sanitation of the bar and restaurant
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School -
Madison West High School
Madison, WI05.2019
Skills
- Customer Needs Assessment
- Guest Engagement
- Menu Knowledge
- Item Promotion
- Food Preparation
- Conversant in Spanish
- Safe Serving Knowledge
- Strong multitasking
- Responsible Alcohol Service
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Illinois BASSET Alcohol Seller/Server Certificate
Languages
Spanish
Timeline
Bartender
Rite Liquors Chicago
02.2022 - Current
Shift Supervisor
Pet Supplies Plus
02.2021 - 02.2022
Server/Waiter
Mid Kitchen
05.2019 - 02.2021
Server/Bartender
Nam's Noodle & Karaoke Bar
06.2017 - 05.2019
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- Illinois BASSET Alcohol Seller/Server Certificate
High School -
Madison West High School
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