Isabella Warner
New Richmond,WI
Summary
I have been an excellent hire with a extensive documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. I am an enthusiastic team player, and am pursuing a new position where hard work and honesty will be valued.
Overview
7
7
years of professional experience
Work History
Bartender
Tipsy Loon
Taylors Falls, MN
08.2018 - Current
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Identified opportunities for process improvement within the customer service department.
- Actively sought out ways to improve operational efficiency within the team environment.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Improved operational efficiencies while managing work requests, store inventory, equipment transactions and changes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
Preschool Assistant Teacher
Osceola Elementary School
Osceola , WI
10.2019 - 05.2020
- Developed and implemented daily lesson plans to promote the physical, social, emotional, and intellectual growth of children.
- Observed children's performance, behavior, social development and physical health.
- Provided guidance to students on proper behavior and social interaction with others in classroom settings.
- Monitored individual student progress through assessments such as observation checklists and anecdotal records.
- Ensured that all developmental milestones are met by providing appropriate activities for each child's age level.
- Collaborated with teachers and administrators to develop individual educational plans for each child based on their strengths and needs.
- Established positive relationships with families by communicating regularly about their child's progress or any other concerns they may have had.
- Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
Childcare Provider
Snap Fitness
Saint Croix Falls, WI
02.2018 - 08.2019
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Encouraged positive interactions between children by providing supervision at all times.
- Assisted children in development of social, communication and problem-solving skills.
- Engaged in creative play activities that promoted language development, physical activity and problem solving skills.
Waitress/Buser
Chisago Inn
Chisago , MN
09.2017 - 11.2018
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Prepared checks accurately and processed payments promptly.
Education
Substance Abuse Counseling Associate's Degree - Substance Abuse Counseling/ Human Services
Northwood Technical College
New Richmond, WI01-2022
CBRF Certification - Community-based residential facilities
Northwood Technical College
New Richmond, WI05-2021
High School Diploma -
Osceola Highschool
Osceola, WI05-2020
Skills
- Issue Escalation
- Customer Needs Assessment
- Customer Relationship Management
- Payment management
- Account Management
- Customer outreach
References
References available upon request.
Timeline
Preschool Assistant Teacher
Osceola Elementary School
10.2019 - 05.2020
Bartender
Tipsy Loon
08.2018 - Current
Childcare Provider
Snap Fitness
02.2018 - 08.2019
Waitress/Buser
Chisago Inn
09.2017 - 11.2018
Substance Abuse Counseling Associate's Degree - Substance Abuse Counseling/ Human Services
Northwood Technical College
CBRF Certification - Community-based residential facilities
Northwood Technical College
High School Diploma -
Osceola Highschool
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