Leyanne King
San Tan Valley
Summary
Results-driven Direct Sales Manager with a proven track record in team leadership, performance analysis, and conflict resolution. Successfully implemented feedback systems, leading to improved customer satisfaction and sales growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Sales Manager
The General Insurance
Nashville
09.2016 - Current
- Led a team of sales representatives to achieve monthly performance targets.
- Implemented customer feedback systems to enhance service quality and drive continuous improvement.
- Created detailed reports of sales performance, forecasting future trends in direct sales.
- Ensured compliance with company policies and procedures related to direct sales activities.
- Coached, mentored, and trained sales staff on product knowledge, selling techniques, and customer service.
- Resolved customer complaints regarding product quality and service issues in a timely manner.
- Supported sales team members to drive growth and development.
- Established ambitious employee goals to drive achievement and exceed business targets.
- Led sales planning and account management to expand existing accounts and secure new sales opportunities.
Supervisor
Asurion
Phoenix
08.2013 - 09.2016
- Trained staff on troubleshooting techniques and customer service best practices to enhance team effectiveness.
- Conducted performance reviews to assess team members' skills and development needs.
- Facilitated regular team meetings to discuss challenges and share solutions.
- Analyzed customer feedback data to identify trends and recommend solutions that improved service delivery.
- Resolved escalated customer service issues within established timelines.
- Implemented quality assurance protocols to ensure accuracy of customer information.
- Documented system changes required due to upgrades or modifications of existing software applications.
- Performed root cause analysis on recurring technical issues reported by customers.
- Identified opportunities for process improvement in Technical Support department to streamline operations.
- Stayed abreast of the latest software developments to enhance job knowledge.
- Implemented feedback from customer satisfaction surveys to improve service quality.
Education
High School Diploma -
Glencliff High School
Antioch, TN05-1994
Skills
- Data-driven decision making
- Performance analysis
- Cross-functional team management
- Team leadership
- Coaching and mentoring
- Employee development
- Analytical skills
- Effective communication
- Conflict resolution
Certification
Property and Casualty Licenses
Timeline
Direct Sales Manager
The General Insurance
09.2016 - Current
Supervisor
Asurion
08.2013 - 09.2016
High School Diploma -
Glencliff High School