Leyda Emmanuel

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Answer incoming customer calls in a fast-paced call center environment

•⁠ ⁠Resolve customer inquiries, concerns, and issues in a professional and courteous manner

•⁠ ⁠Provide exceptional customer service, ensuring high levels of customer satisfaction

•⁠ ⁠Utilize strong communication skills to listen, understand, and address customer needs

•⁠ ⁠Troubleshoot and resolve problems efficiently, escalating issues when necessary

•⁠ ⁠Maintain accurate records and documentation of customer interactions

•⁠ ⁠Meet or exceed performance metrics, including call handling time and customer satisfaction targets