Job Search Status
Open to workDesired start date: Immediately
Open To Work
Raven Harwell
Dallas,TX
Work Preference
Summary
Dynamic assistant manager with proven skills in customer service, team leadership, and operational efficiency. Committed to enhancing customer satisfaction and driving team performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Take 5 Oil Change
Dallas, Tx
06.2025 - Current
- Assisted in training new team members on operational procedures and customer service standards.
- Ensured compliance with safety protocols during daily operations to maintain a secure work environment.
- Handled customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Supported inventory management by tracking supplies and notifying management of low stock levels.
- Engaged in regular performance assessments to identify areas for personal development and team improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Generated repeat business through exceptional customer service.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Supervisor
Optimal Care
Dallas, TX
03.2024 - 06.2025
- Supervised team operations, ensuring efficient workflow and adherence to company policies.
- Trained new staff on operational procedures and safety protocols to enhance performance.
- Monitored daily performance metrics, identifying areas for process improvement and efficiency gains.
- Implemented staff scheduling strategies to optimize resource allocation and reduce downtime.
- Conducted regular inspections to maintain quality standards and ensure compliance with regulations.
- Facilitated communication between departments, fostering teamwork and enhancing project outcomes.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Supervisor
Mustang Creek Estates
Frisco, TX
01.2023 - 03.2024
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Medical Assistant
Carrolton Gardens
Carrollton, TX
02.2022 - 12.2022
- Assisted in patient intake and registration processes, ensuring accurate data entry and documentation.
- Managed scheduling of appointments and follow-up visits to optimize clinic workflow.
- Administered medications and vaccinations under physician supervision, maintaining compliance with safety protocols.
- Conducted routine laboratory tests and prepared specimens for analysis to support diagnostic procedures.
- Maintained inventory of medical supplies, ensuring availability for daily operations without excess waste.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
High School Diploma -
Molina High
Dallas, TXAssociate of Arts -
Le Cordon Bleu
Dallas, TXAssociate of Arts -
Media Tech
Dallas, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Operations management
- Recruiting and interviewing
- Customer rapport
- Employee scheduling
- Retail operations
- Negotiation
- Strong communication skills
- Fast typing speed
- Numeric data entry
- Document scanning
- Data entry techniques
- Accuracy and attention to detail
- Deadline oriented
- Microsoft office expertise
- Keyboard shortcuts
- Data entry
Timeline
Assistant Manager
Take 5 Oil Change
06.2025 - Current
Supervisor
Optimal Care
03.2024 - 06.2025
Supervisor
Mustang Creek Estates
01.2023 - 03.2024
Medical Assistant
Carrolton Gardens
02.2022 - 12.2022
High School Diploma -
Molina High
Associate of Arts -
Le Cordon Bleu
Associate of Arts -
Media Tech