Leyda Impson
Vancouver,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Assistant Manager
U-Lock-It Storage
09.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Cashier
A and J Select Market
08.2020 - 08.2021
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Processed cash register transactions on POS, inputed product costs and gave back correct change
- Adhered to cash handling policies and procedures
- Answered questions regarding special and seasonal products
- Notified store management on product shortages and damages
- Maintained clear checkout area for tidy presentation
- Balanced cash drawers at shift beginning and end
- Assisted customers to locate hard-to-find items
- Greeted customers with prompt and friendly service
- Kept up high pace to minimize customer wait times at checkout.
Manager
Stevenson Eagles #1744
03.2006 - 07.2020
- Improved productivity and reduced corporate risk with proactive solutions to complex business challenges
- Monitored team member performance, conducting evaluations and recommending promotions
- Collaborated with senior management to develop KPIs, build operating dashboards and monitor performance
- Established payroll and operating budgets for corporate management approval
- Enforced adherence to operational guidelines, brand standards and service expectations
- Launched informed marketing campaign to achieve increase in sales
- Designed training programs and materials to enhance on boarding process
- Worked with finance team to manage and streamline accounts payable, accounts receivable and payroll processes
- Analyzed business performance, scrutinizing critical metrics to formulate improvement plans
- Prepared operating and capital budgets for division and reviewed expenditures
- Provided direct leadership to team of 7 employees
- Defined clear expectations for teams, departments and individuals
- Verified compliance with guidelines for safety, loss prevention and cash-handling procedures
- Followed company procedures to perform appropriate disciplinary action
- Completed daily opening, closing and administrative tasks for smooth business operations.
Education
High School Diploma -
Waynesville Sr. High School
Waynesville, MO06.1988
Skills
- Product and service knowledge
- Employee Scheduling
- Operations Management
- Cost Reduction
- Team motivation
- Money Handling
- Cost Control
- Staff Training and Development
- Staff Supervision
- Employee performance evaluation
- Sales Strategies
- Performance reviewing
- Hiring and Training
Spanish, Fluent
English is my second language.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
U-Lock-It Storage
09.2022 - Current
Cashier
A and J Select Market
08.2020 - 08.2021
Manager
Stevenson Eagles #1744
03.2006 - 07.2020
High School Diploma -
Waynesville Sr. High School
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