Leydi Portillo De Avalos
Boston,MA
Summary
Manage diverse customer needs in customer service by analyzing problems, coordinating schedules and completing accurate paperwork. Focused on serving as many customers per day with speedy, knowledgeable support. Excellent interpersonal, communication and multitasking abilities.
Reliable Service with more than 6 years' experience managing workflow and assisting with operations of customer service department. Accomplished in providing timely quality service to customers through excellent team and vendor relationships. Personable with customers when discussing issues and solutions.
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success.
Overview
7
7
years of professional experience
Work History
Supervisor
UG2
05.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- I also have to do work orders as cleaning stains from carpets,tile floors, with water vacuum using especial products.
- I also supervise cleaners job to make sure the job has been completed correctly and on time.
Customer Service
DOCO
02.2021 - 04.2023
- Presented accurate estimates to inform customers of service charges and expectations.
- Supported timely and accurate service by producing job daily status reports.
- Informed customers about product lines and services that we do not have at the time.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Evaluated and inspected machine-manufactured products for compliance to quality standards and identified non-compliances for correction.
Driver
Amazon
03.2021 - 01.2022
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Achieved consistently high customer scores due to exceptional service.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
Cashier
Farm Grill Rotisseri
04.2020 - 11.2020
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed refunds for worn, damaged and broken merchandise.
Cashier
Macys
01.2018 - 03.2019
- Collected payments and provided accurate change.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Offered every customer immediate and targeted attention to meet needs
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
Education
GED -
Bunker High School
07.2023
Skills
- Talent Development
- Continuous Improvement
- Delegating Work
- Problem-Solving
- Staff Discipline
- Multitasking Abilities
- Attention to Detail
- Excellent Communication
Timeline
Supervisor
UG2
05.2023 - Current
Driver
Amazon
03.2021 - 01.2022
Customer Service
DOCO
02.2021 - 04.2023
Cashier
Farm Grill Rotisseri
04.2020 - 11.2020
Cashier
Macys
01.2018 - 03.2019
GED -
Bunker High School
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