Leydi Portillo Aguilar
Waldwick
Summary
Manage diverse customer needs in customer service by analyzing problems, coordinating schedules and completing accurate paperwork. Focused on serving as many customers per day with speedy, knowledgeable support. Excellent interpersonal, communication and multitasking abilities.
Reliable Service with more than 6 years' experience managing workflow and assisting with operations of customer service department. Accomplished in providing timely quality service to customers through excellent team and vendor relationships. Personable with customers when discussing issues and solutions.
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
7
7
years of professional experience
Work History
Supervisor
UG2
05.2023 - 03.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Customer Service
DOCO
02.2022 - 03.2023
- Presented accurate estimates to inform customers of service charges and expectations.
- Supported timely and accurate service by producing job daily status reports.
- Informed customers about product lines and services that we do not have at the time.
- Provided customer service and issue resolution to increase Quality Control satisfaction levels.
- Evaluated and inspected machine-manufactured products for compliance to quality standards and identified non-compliances for correction.
Driver
Amazon
03.2021 - 01.2022
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Achieved consistently high customer scores due to exceptional service.
- Reviewed work orders to perform freight movement and deliveries.
- Secured merchandise, avoiding damage during transportation.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
Cashier
Farm Grill Rotisseri
04.2020 - 11.2020
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer questions and provided store information.
- Processed refunds for worn, damaged and broken merchandise.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Cashier
Macys
01.2018 - 03.2019
- Collected payments and provided accurate change.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Offered every customer immediate and targeted attention to meet needs
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
Education
GED -
Bunker High School
07.2023
Skills
- Talent Development
- Continuous Improvement
- Delegating Work
- Problem-Solving
- Bilingual: Flowing Spanish
- Attention to detail
- Employee motivation
- Decision-making
Languages
English
Full Professional
Spanish
Native/ Bilingual
Education and Training
true,other
Timeline
Supervisor
UG2
05.2023 - 03.2025
Customer Service
DOCO
02.2022 - 03.2023
Driver
Amazon
03.2021 - 01.2022
Cashier
Farm Grill Rotisseri
04.2020 - 11.2020
Cashier
Macys
01.2018 - 03.2019
GED -
Bunker High School
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