Leydi Yulivet Hernandez
Broken Arrow,OK
Summary
A bilingual and responsible individual seeking a professional position in a business environment. Exceptional customer service skills, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
11
11
years of professional experience
Work History
Substitute Teacher
Glenpool Public Schools
Glenpool, OK
08.2025 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Substitute for Pre-K through Grade 12
- worked with kids with disabilities as a Para Educator
Branch Administrator
APS FireCo Fire Protection
Tulsa, OK
10.2023 - 07.2025
- Office job with a few remote days
- Work with clients accounts
- Cash Handling
- High speed Inbound and outbound calls
- Work with Google doc, Excel, Microsoft Word, Gmail, Citrix Sage, Service Trade
- Setting up daily appointments for customers
- Responding to customers email and problem solving
- Providing excellent customer service
- Scheduling inspections for technicians
- Safety meetings
- Filing job reports
- Assisting both service and inspection managers
Sales Representative
Ferguson Fire and Fabrication
Tulsa, OK
02.2019 - 09.2023
- Work with clients accounts
- Cash Handling
- Inbound and outbound calls
- Work with Google doc, Excel, Microsoft Word, Gmail, google drive, PowerPoint
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Ordering material
- Monthly warehouse inventory
- planned company events
- safety meetings
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
Retail Store Manager
Metro by T-Mobile
Tulsa, OK
05.2015 - 06.2020
- Create employees schedule
- Set monthly goals for every Metro by T-Mobile store
- Inbound/outbound calls
- Make sure store audits 100% accurate
- processed customer's monthly bill payments
- Sale Support Center
- Face to face interaction with customers
- Contact customers via email.
- Problem solving
- Schedule appointments
- Assist the district manager
- Got hired as a Sales Representative was promoted to a Store Manager.
- Trained and mentored staff to enhance customer service skills and operational efficiency.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05.2016
Skills
- Fluent in English and Spanish
- Microsoft word, Excel, PowerPoint, Google Doc, Gmail, Microsoft Teams,
- Experienced in Computer and in any software
- 10 years of Customer Service
- Leadership
- Teamwork
- Ability to work in any environment
- Fast learner and reliable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Substitute Teacher
Glenpool Public Schools
08.2025 - Current
Branch Administrator
APS FireCo Fire Protection
10.2023 - 07.2025
Sales Representative
Ferguson Fire and Fabrication
02.2019 - 09.2023
Retail Store Manager
Metro by T-Mobile
05.2015 - 06.2020
High School Diploma -
Broken Arrow High School