Leyla Cortez-Shenk
Tucson,AZ
Summary
Results-driven leader with experience in supervising teams, children of various needs and organizing recreational activities. Skilled in safety compliance, inclusion and problem-solving, consistently delivering exceptional service, and improving program effectiveness.
Overview
7
7
years of professional experience
Work History
Driver/Server
Kona Ice In Marana
Tucson, AZ
05.2024 - Current
- Operated ice-shaving machines for product preparation.
- Engaged with customers to ensure a positive experience.
- Maintained cleanliness and organization of the vehicle and equipment.
- Delivered products to various locations in a timely manner.
- Followed safety protocols during transportation and loading operations.
- Handled cash transactions accurately for sales made on-site.
- Collaborated with team members to set up service locations efficiently.
Instacart Shopper
Instacart
Tucson, Arizona
11.2023 - Current
- Communicated with customers regarding order updates and substitutions.
- Managed time effectively to complete multiple deliveries within designated windows.
- Utilized mobile app for order tracking and navigation during shopping trips.
- Ensured quality control by inspecting products for freshness and damage.
- Delivered groceries on time according to company standards for customer satisfaction.
- Provided exceptional customer service throughout the shopping experience.
Senior Recreation Leader
City Of Tucson Parks And Recreation
Tucson, AZ
09.2022 - Current
- Supervise up to 9 recreation workers and 80 participants, ages 5-11.
- Oversee daily operations of recreation facilities, and ensure safety protocols are followed.
- Train and mentor junior staff on best practices in recreation management.
- Develop schedules for programs and staff to maximize resource efficiency.
- Collaborate with community partners to promote recreational initiatives and events.
- Evaluate program effectiveness, and implement improvements based on feedback.
- Recruit, train, and evaluate part-time staff and volunteers; direct professional development activities.
- Supervise student projects and field trips.
- Ensure that all necessary equipment is available for each activity session.
- Organize and plan recreational activities for participants of all ages.
- Maintain records of attendance, progress, and participation at recreational activities.
Dessert Maker
Dipped By Leyla
Tucson, Arizona
08.2020 - Current
- Crafted a variety of unique dessert items using fresh ingredients.
- Maintained a clean and organized workspace for food safety compliance.
- Decorated desserts creatively to enhance visual appeal for customers.
- Engaged with customers to understand preferences and recommend desserts.
- Attended training sessions related to dessert making techniques or industry trends.
- Participate in various 'Pop-Up' events in Tucson, AZ, with other local vendors.
- Organized and facilitated two successful donation drives for Youth On Their Own and Gospel Rescue Mission.
Recreation Worker
City Of Tucson Parks And Recreation
Tucson, Arizona
06.2021 - 09.2022
- Supervised children during outdoor play and organized group games.
- Led arts and crafts sessions to enhance creativity among participants.
- Collaborated with team members to plan seasonal events and programs.
- Monitored participant behavior to ensure a safe and enjoyable environment.
- Maintained cleanliness of recreational areas and reported maintenance needs.
- Attended staff training sessions related to safety procedures when necessary.
- Encouraged participation by providing positive reinforcement to individuals involved in recreational programs.
Junior Staff In Training
City Of Tucson Parks And Recreation
Tucson, Arizona
06.2019 - 07.2019
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Mentored and shadowed recreation workers to learn KIDCO activities.
- Participated in job training and on the job events
Education
High School Diploma -
Salpointe Catholic High School
Tucson, AZ05-2022
Skills
- 15-passenger van driver certification by City of Tucson
- First aid, AED, EpiPen, and CPR certified
- Food Safety Handler certification by Pima County
- Cottage License by Arizona Department of Health Services
Timeline
Driver/Server
Kona Ice In Marana
05.2024 - Current
Instacart Shopper
Instacart
11.2023 - Current
Senior Recreation Leader
City Of Tucson Parks And Recreation
09.2022 - Current
Recreation Worker
City Of Tucson Parks And Recreation
06.2021 - 09.2022
Dessert Maker
Dipped By Leyla
08.2020 - Current
Junior Staff In Training
City Of Tucson Parks And Recreation
06.2019 - 07.2019
High School Diploma -
Salpointe Catholic High School