Theodore Brazelton
LAX LINQ
Chula Vista,USA
1
Certification
23
years of professional experience
Cultivated customer relationships by delivering outstanding service in part-time positions. ,Leveraged over 30 years of expertise in transportation, travel, telecommunications, and customer service industries. ,Facilitated customer satisfaction through efficiency, empathy, and excellent communication.
Work History
Shuttle Van Driver
2 Months- Safely transported passengers from San Diego County to LAX Los Angeles International Airport and return same day using a Mercedes Sprinter Van.
- Received numerous gratuities for excellent customer service and baggage handling.
- Kept passengers informed and answered service questions.
Limo Bus Operator
1 Month- Safely operated Mercedes Sprinter Van holding 10 passengers touring Temecula Wineries and Del Mar Fairgrounds on Opening Day.
Shuttle Bus Operator
1 Year 6 Months- Operated a 40 ft. Shuttle Bus transferring passengers between San Diego International Airport and The Rental Car Center.
Shuttle Van Driver
5 Months- Assisted Senior Citizen's by driving from their housing community to medical, grocery and social appointments utilizing a Ford F-350, 15 passenger shuttle van with hydraulic lift.
Transit Bus Operator
1 Year 10 Months- Under contract with San Diego Metropolitan Transit System, MTS, operated Transit Buses Part-Time on a fixed scheduled route throughout Chula Vista and San Diego.
- Safely drove both 40 ft and 60 ft Gillig and New Flyer Equipment. I hold a Current Commercial Class B Driver's License with Air Brakes and Passenger Endorsement Certificate.
Driver
2 Years 9 Months- Provided excellent customer service by transporting customers around San Diego under independent contract with Uber. Consistently maintained a rating of 4.81 stars on a 5-Star Customer Satisfaction Survey.
Technical Support Representative
5 Years 9 Months- Addressed problems with cable service by walking customers through various scenarios until we could identify the issue. Scheduled technical service visits. Met sales quotas by up-selling services. Managed Customer records and used diagnostic software to troubleshoot.
- Earned, without fail, a Customer Satisfaction Survey Rating of 90% or more during my six years there.
Commercial Customer Service Representative
3 Years 8 Months- Established new telephone and data accounts for primarily commercial and some residential clients; matched discounted services to needs. Routed customer service complaints to the Network Operations Center. Made follow-up calls to ensure that the client was satisfied with the tech support solution. After 7 months, promoted from residential to premium commercial accounts in recognition of excellent service skills.
Education
Class B (Commercial Driver's License (CDL))
Package Engineering - Certificate
Class B (Commercial Driver's License (CDL))
Computer Electronics Technology - Certificate in Computer Technology
Computer Technology - Certificate
High School Diploma
Skills
Motor coach
Passenger luggage management
Traffic laws
Paratransit bus driving experience
CSR
Commercial driving
Patient transport
Minibus driving experience
Help Desk
Call center experience
MICROSOFT OFFICE
Call Center
Shuttle driving
Logistics
Shuttle driver experience
Windows
Responding to passenger inquiries
Sales
DOT (Department of Transportation) regulations
Customer service
Passenger safety
Driving experience in city centers
Computer skills
Paratransit
Customer communication
English
Luxury coach driving experience
Defensive driving
Bus fare collection
Vehicle cleanliness
Maintenance
Basic math
Van driver
ADA accessibility regulations
City transit
Bus driving experience
Climbing
Chauffeur driving
AVAYA
Mobile devices
Mechanical repair
Customer Support
FMCSA (Federal Motor Carrier Safety Administration) regulations
Driving
Full-size bus driving experience
Charter driver experience
Customer Care
GPS
Passenger pickup and drop-off
Math
SAN
State transportation regulations
Bus driving - Bus driving experience (3-5 years)
Articulated bus driving experience
Working with individuals with disabilities
Bus incident reporting
Passenger loading and unloading procedures
Outdoor work
Computer Hardware
Working with geriatric patients
Computer operation
Automotive fluid level checks
Office management
WINDOWS 10
Mobile applications
Safe driving practices
Punctuality
Certification
- Certified Electronics Technician
- Air Brake Endorsement
- Passenger Endorsement
- CDL
- CDL B
- Driver's License
- DOT Physical Certification
- Computer Electronics Technology (CET)
Languages
English
Awards
High Sales Awards, Recognized as one of the best sales agents in the territory covering the Northeastern United States to Walt Disney World. Received multiple monthly recognitions for high sales
Additional Information
- Authorized to work in the US for any employer
- SKILLS & QUALIFICATIONS
- Software:
- Microsoft Office Suite
- Windows 10
- Avaya
- Cable Master
- Electronics:
- Computer Hardware
- Customer Care:
- Call Center Agent
Timeline
Shuttle Van Driver
LAX LINQ
04.2026 - CurrentRead More
Limo Bus Operator
Epic Transportation
06.2025 - 07.2025Read More
Shuttle Bus Operator
SP PLUS Corporation
12.2022 - 06.2024Read More
Shuttle Van Driver
Sunrise Management
04.2022 - 09.2022Read More
Transit Bus Operator
Transdev N.A.
05.2019 - 03.2021Read More
Driver
UBER
07.2013 - 04.2016Read More
Technical Support Representative
Time Warner Cable
12.2007 - 09.2013Read More
Commercial Customer Service Representative
Acceris Communication
06.2003 - 02.2007Read More
Chaminade-Julienne High School
High School Diploma
Read More
Coleman College
Computer Technology from Certificate
Read More
Coleman College
Computer Electronics Technology from Certificate in Computer Technology
Read More
Transdev N. A.
Class B (Commercial Driver's License (CDL))
Read More
Sinclair Community College
Package Engineering from Certificate
Read More
Class B (Commercial Driver's License (CDL))
Read More