Leyla Cruz
Wyoming
Summary
Dynamic and results-driven professional with experience at Starbucks and McDonald's, excelling in team leadership and time management. Proven track record in training staff and enhancing customer service, fostering a positive environment. Adept at problem-solving and implementing efficient operational procedures to support team development and achieve high-quality service standards.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
01.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Crew Trainer
McDonald's
04.2022 - 12.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Education
Social Work
Grand Rapids Community College
Grand Rapids, MI08-2026
Skills
- Time management
- Problem-solving
- Opening and closing duties
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
01.2024 - Current
Crew Trainer
McDonald's
04.2022 - 12.2024
Social Work
Grand Rapids Community College
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