Leyla Pimienta
Dutchess County ,NY
Summary
Adaptable and personable, with passion for building meaningful connections and providing exceptional support. Possesses strong communication and problem-solving skills, essential for understanding clients' needs and offering tailored solutions. Committed to fostering positive relationships that drive client satisfaction and loyalty.
Developed skills in client-focused environment, including adeptness in communication, problem-solving, and relationship management. Seeking to transition into new field where these abilities can be applied and further developed. Dedicated to leveraging these transferrable skills to contribute positively in dynamic and collaborative setting.
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
5
5
years of professional experience
Work History
Relationship Advisor
Hudson Valley Credit Union
01.2024 - Current
- Contributed to the development of innovative banking products and services by providing valuable insights on client preferences and market trends.
- Developed customized financial plans by thoroughly understanding client objectives and risk tolerance profiles.
- Enhanced overall customer satisfaction by consistently delivering prompt responses to inquiries and resolving any account-related issues.
- Maintained up-to-date knowledge of industry trends, regulations, and competitor offerings to provide informed recommendations to clients.
- Consistently exceeded performance targets related to asset growth, revenue generation, product penetration, and customer satisfaction scores.
- Organized and hosted regular client events, strengthening personal connections and maintaining brand loyalty.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Strengthened customer relationships by organizing financial planning workshops, leading to increased loyalty and account retention.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
Cellular Sales Associate
Cellular Sales Verizon
04.2023 - 01.2024
- Maximized revenue potential with strategic merchandising tactics that highlighted promotions and high-margin items effectively.
- Assisted in staff training efforts by sharing expertise in sales techniques, product knowledge, and customer service standards.
- Achieved sales targets consistently by utilizing effective upselling techniques and product bundling strategies.
- Utilized data analysis tools to track personal performance metrics as well as evaluate overall store productivity levels effectively.
Supervisor
STARBUCKS COFFEE COMPANY
01.2020 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Bachelor of Science - Computer Science
University of Phoenix
Tempe, AZ01-2028
Skills
- Self-awareness
- Active learning
- Problem-solving
- Solution-focused techniques
- Organizational skills
- Team collaboration
Timeline
Relationship Advisor
Hudson Valley Credit Union
01.2024 - Current
Cellular Sales Associate
Cellular Sales Verizon
04.2023 - 01.2024
Supervisor
STARBUCKS COFFEE COMPANY
01.2020 - 12.2023
Bachelor of Science - Computer Science
University of Phoenix
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